Sales Associate

Lenskart; Alwar; On-site; INR 200,000 - 340,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver excellent customer experiences in-store. You will greet customers, guide them to services, and help drive revenue through effective product recommendations.

You will handle transactions, maintain store standards, and coordinate post-sale activities while staying aligned with SOPs and security of equipment. The role emphasizes customer satisfaction and teamwork.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye check-ups.
• Drive sales and achieve eye-test conversion targets.
• Maintain stock counts and store floor standards.
• Process transactions accurately using the POS system.
• Coordinate post-sale product pickup with customers and warehouse.

Skills

Customer service

Communication

Rapport building

Multitasking

Education

12th pass

Graduation preferred

Job description

JOBDESCRIPTION-SALESASSOCIATE
Title Sales Associate Reportingto Store Manager
SkipLevel Areas Operations Manager
AboutLenskart
With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.
AbouttheRole
A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling
services to customers. He/she plays a key role in driving the revenue achieved by the store.
Responsibilities
AreaActivitiesexpectedtobeperformedbyaLenskartSalesAssociate
Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
Customerfocus:
DrivingNet
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
PromoterScore
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has Product
recommendation Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achievingsales
Vs.Plan&SOP
adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due
communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment Storeupkeep& regularly, and ensuring there is no deviation as per the SOP
maintenance Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
damage in the store

Personalattributes&competencies
Minimum qualification: 12th pass; Graduates preferred
Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority