Sales Associate

Lenskart; Hubli; On-site; INR 200,000 - 350,000; Full time

Benefits offered by this job

Family Insurance Policy

Monthly Incentive Policy

Job summary

Lenskart in Hubli, Karnataka is seeking a Sales Associate to deliver outstanding customer service and drive store revenue. You will greet customers, guide them to eye care services, and maintain store standards to ensure a premium shopping experience.

Key duties include using the POS system for transactions, recommending suitable products, and achieving sales targets while coordinating with the warehouse for post-sale steps.

Qualifications

• Candidates should have strong customer service and communication abilities.

Responsibilities

• Greeting walk-in customers and guiding them toward eye care services to promote checks.
• Maintain stock and store standards, ensuring optimal shopping experience.
• Understand and use the POS system to process transactions efficiently.
• Address customer concerns and ensure high satisfaction.
• Provide product recommendations based on customer preferences.
• Achieve assigned sales targets and SOP adherence.
• Coordinate post-sale product pickup and returns with warehouse.

Skills

Customer focus

Communication skills

Sales orientation

POS system proficiency

Stock management

Relationship building

Education

12th pass

Graduate preferred

Tools

POS system

Job description

Title Sales Associate

Reporting to Store Manager

Skip Level - Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers' eye powers.

About theRole

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Sales Associate

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day‑to‑day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick‑up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result‑orientation, and customer‑orientation Ability to multitask and organize activities based on priorityRole & responsibilities

Note :

1. Family Insurance Policy and Monthly Incentive policy
2. Professionalized Training with Lenskart Academy ( Mandatory )