Sales Associate

Lenskart; Kohima; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Family Insurance Policy

Monthly Incentive policy

Lenskart Academy training

Job summary

Lenskart Kohima is seeking a Sales Associate to deliver exceptional customer experiences in-store, greet walk-ins, promote free eye check-ups, and drive store revenue.

You will handle merchandising, stock takes, POS transactions, product recommendations, and post-sale coordination, while upholding SOPs and striving to exceed targets.

Candidates should have a 12th pass, strong communication, and a readiness to learn in a fast-paced retail environment.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Adaptability and eagerness to learn in a retail environment.

Responsibilities

• Greet walk-in customers and guide them toward services.
• Maintain shelf standards and stock checks.
• Process transactions accurately using the POS system.
• Ensure customer satisfaction and resolve concerns.
• Achieve sales targets and eye-test upsells per SOP.
• Coordinate post-sale pickups and returns with warehouse.
• Uphold store cleanliness and security per SOP.

Skills

Customer focus

Stock management

Product recommendation

Sales target achievement

Communication

Active listening

Multitasking

Education

12th pass

Graduates preferred

Tools

POS system

Job description

Title Sales Associate

Reportingto Store Manager

SkipLevel Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Area

Activities expected to be performed by a Lenskart Sales Associate

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achievingsales Vs.Plan&SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Storeupkeep&maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personalattributes&competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Note :

1. Family Insurance Policy and Monthly Incentive policy
2. Professionalized Training with Lenskart Academy ( Mandatory )