Sales and Service coordinator (Hybrid)

Centena; Chennai District; On-site; INR 300,000 - 400,000; Full time

Job summary

Centena in Chennai District is seeking a dedicated professional to assist with order processing, invoicing, and customer support to ensure efficient business operations. The ideal candidate will have a Bachelor's degree and 0 to 3 years of experience, along with strong communication and organizational skills.

You will manage customer interactions, coordinate deliveries, and maintain ERP/CRM records. Join us for an opportunity to contribute to customer satisfaction and process improvement.

Qualifications

• 0 to 3 years of experience required.
• Familiarity with ERP and CRM systems is necessary.

Responsibilities

• Coordinate order processing and invoicing.
• Resolve discrepancies in customer orders.
• Monitor accounts receivable and assist in collections.
• Ensure timely delivery of customer orders.

Skills

Communication

Coordination

Organizational Skills

Education

Bachelor's degree in any discipline

Tools

ERP systems

CRM systems

Job description

Responsible for coordinating order processing, invoicing, service activities, customer support, and maintaining accurate ERP/CRM records to ensure smooth business operations and customer satisfaction.

Key Responsibilities

• Release invoices on the same day of goods delivery.
• Verify customer orders against quotations and resolve discrepancies promptly.
• Monitor accounts receivable and support collection activities.
• Coordinate timely delivery of customer orders and minimize process‑related delays.
• Document and resolve customer and principal complaints in coordination with internal teams.
• Arrange prequalification and registration of principals and products with customers and government organizations.
• Process service work orders and coordinate travel, accommodation, visa, and logistics for service engineers.
• Update service job completion status in ERP/CRM within the specified timeline.
• Ensure compliance with company procedures and maintain proper documentation.

Requirements

• Bachelor's degree in any discipline.
• Experience - 0 to 3 years
• Knowledge of ERP and CRM systems.
• Good communication, coordination, and organizational skills.