Service Coordinator

Shashwath Solution; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Shashwath Solution is seeking a proactive Service Coordinator to manage and streamline service operations. You will coordinate activities via ERP, handle customer requests, perform cold calls, and ensure timely resolution of service tickets with strong communication and multitasking abilities.

The role requires collaboration with sales, technical, and operations teams to ensure smooth service execution and accurate data management. Excellent organizational skills are essential for success.

Qualifications

• Bachelor's degree or diploma in Business Administration or related field.
• Experience in service coordination or a similar role.
• Proficiency in ERP systems and CRM software.
• Excellent communication and organizational skills.

Responsibilities

• ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system.
• Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services.
• Ticket Resolution: Address and resolve service tickets efficiently, ensuring customer satisfaction and timely service delivery.
• Scheduling & Follow-ups: Coordinate with service teams, technicians, and customers to schedule and follow up on service activities.
• Customer Support: Serve as the primary point of contact for customers, addressing inquiries, complaints, and feedback professionally.
• Data Management: Maintain accurate records of service requests, resolutions, and customer interactions in the system.
• Collaboration: Work closely with internal teams, including sales, technical, and operations, to ensure smooth service execution.
• Reporting: Generate and analyze reports on service performance, customer feedback, and operational efficiency.

Skills

ERP proficiency

Communication

Multitasking

Organizational skills

MS Office

Education

Bachelor's degree or diploma in Business Administration

Tools

CRM software

ERP systems

Job description

Job Summary:

We are looking for a proactive and organized Service Coordinator to manage and streamline service-related operations. The role involves coordinating activities through the ERP system, handling customer service requests, cold calling, and ensuring timely resolution of service tickets. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask efficiently.

Key Responsibilities:

• ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system.
• Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services.
• Ticket Resolution: Address and resolve service tickets efficiently, ensuring customer satisfaction and timely service delivery.
• Scheduling & Follow-ups: Coordinate with service teams, technicians, and customers to schedule and follow up on service activities.
• Customer Support: Serve as the primary point of contact for customers, addressing inquiries, complaints, and feedback professionally.
• Data Management: Maintain accurate records of service requests, resolutions, and customer interactions in the system.
• Collaboration: Work closely with internal teams, including sales, technical, and operations, to ensure smooth service execution.
• Reporting: Generate and analyze reports on service performance, customer feedback, and operational efficiency.

Required Skills & Qualifications:

• Bachelors degree or diploma in Business Administration, Customer Service, or a related field.
• Prior experience in service coordination, customer service, or a similar role.
• Proficiency in ERP systems and CRM software.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Excellent problem-solving and organizational skills.
• Proficiency in MS Office (Excel, Word, Outlook).