Sales and Service Coordinator

Nibav Lifts; Chennai; On-site; INR 268,000 - 469,000; Full time

Job summary

Nibav Lifts is seeking a proactive Service Sales Coordinator in Chennai to drive service sales, manage customer inquiries, and coordinate with technical teams for timely maintenance and service delivery. You will prepare quotations, support AMC/CMC renewals, and maintain strong customer relationships.

The role involves identifying new service opportunities, following up on leads, and ensuring smooth internal coordination across departments to meet monthly and annual targets.

Qualifications

• 2–5 years of experience in Service Sales, Sales Coordination, or After-Sales Support.
• Experience in manufacturing, engineering, industrial equipment, or technical service industries preferred.
• Proficiency with CRM/ERP systems and MS Office.

Responsibilities

• Identify new service business opportunities and promote AMC/CMC, repair services, and maintenance packages.
• Prepare and share service quotations, AMC proposals, and spare parts quotations; follow up to improve conversions.
• Coordinate with service engineers for site visits, inspections, and maintenance activities.
• Maintain records of enquiries, quotations, and orders; update CRM/ERP with interactions and sales activities.
• Track AMC/CMC renewals and ensure timely service delivery and customer satisfaction.

Skills

Verbal communication

Written communication

CRM skills

Negotiation

Sales follow-up

Coordination skills

MS Excel

MS Word

Outlook

CRM/ERP software

Education

Bachelor's degree

Diploma

Tools

MS Excel

MS Word

Outlook

CRM/ERP software

Job description

Job Summary

We are looking for a proactive and customer-focused Service Sales Coordinator to support our service sales and after-sales operations. The ideal candidate should have experience in service sales, customer relationship management, quotation preparation, AMC/CMC renewals, and coordination with technical teams.

The candidate will be responsible for generating service business opportunities, managing customer enquiries, preparing quotations, following up on prospective orders, and ensuring smooth coordination between customers and internal departments.

Key Responsibilities

1. Service Sales & Business Development

• Identify new service business opportunities from existing and prospective customers.


• Promote Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), repair services, and maintenance packages.


• Generate service enquiries and develop potential sales leads.


• Follow up with existing customers to generate repeat business.


• Identify AMC renewals and service contract extension opportunities.


• Support the team in achieving monthly and annual service sales targets.

2. Customer Enquiry & Quotation Management

• Handle customer enquiries related to service requirements.


• Understand customer requirements and coordinate with technical teams.


• Prepare and share service quotations, AMC proposals, and spare parts quotations.


• Follow up on submitted quotations to improve conversion rates.


• Coordinate with customers regarding pricing, delivery schedules, and commercial terms.


• Maintain records of enquiries, quotations, and order confirmations.

3. Service Coordination

• Coordinate with service engineers for customer visits, inspections, and maintenance activities.


• Schedule preventive maintenance and breakdown service activities.


• Coordinate with technical and spare parts teams to ensure timely service execution.


• Monitor pending service requests and ensure timely closure.


• Keep customers updated on service schedules and job status.

4. Customer Relationship Management

• Maintain strong relationships with existing and prospective customers.


• Conduct regular customer follow-ups to identify additional service requirements.


• Handle customer complaints and coordinate with relevant departments for resolution.


• Ensure effective communication and customer satisfaction.


• Identify opportunities to improve customer retention and repeat business.

5. Sales Administration & Reporting

• Maintain customer databases, enquiry records, and quotation trackers.


• Prepare daily, weekly, and monthly service sales reports.


• Track pending quotations, order status, and sales conversions.


• Maintain AMC/CMC contract details and renewal schedules.


• Update CRM/ERP systems with customer interactions and sales activities.


• Coordinate with the finance team for invoicing and outstanding payment follow-ups.

Educational Qualification

• Bachelor's degree or Diploma in Business Administration, Sales & Marketing, or Mechanical Engineering.


• Technical or engineering background will be an added advantage.

Experience Required

• 2-5 years of experience in Service Sales, Sales Coordination, or After-Sales Support.


• Experience in manufacturing, engineering, industrial equipment, or technical service industries will be preferred.

Required Skills

• Excellent verbal and written communication skills.


• Strong customer relationship management skills.


• Good negotiation and sales follow-up capabilities.


• Knowledge of AMC, CMC, spare parts, and service operations.


• Proficiency in MS Excel, MS Word, Outlook, and CRM/ERP software.


• Strong coordination, planning, and organizational skills.


• Ability to manage multiple enquiries and priorities.


• Target-oriented and customer-focused approach.

Contact-8925911213/[e-mail]