Service & Sales Coordinator(MIS Executive)

Nibav Lifts; Chennai; On-site; INR 420,000 - 650,000; Full time

Job summary

Nibav Lifts is seeking a proactive Service Sales Coordinator to support service sales and after-sales operations. You will manage inquiries, prepare quotations for AMC/CMC, and coordinate with technical teams to deliver timely service.

The role involves developing new service opportunities, following up on quotes, and ensuring smooth communication between customers and internal departments. A background in manufacturing or industrial equipment services is preferred, with 2–5 years of relevant

Qualifications

• 2–5 years of experience in Service Sales, Sales Coordination, or After-Sales Support.
• Bachelor's or Diploma in Business/Engineering fields.
• Experience in manufacturing, engineering, industrial equipment, or tech services preferred.

Responsibilities

• Identify new service business opportunities from existing and prospective customers.
• Promote AMC/CMC, repair services, and maintenance packages.
• Generate service inquiries and develop potential sales leads.
• Follow up with customers to generate repeat business and renewals.
• Prepare and share service quotations and AMC/CMC proposals.
• Coordinate with customers on pricing, delivery schedules, and terms.
• Maintain records of enquiries, quotations, and orders.

Skills

Service sales

CRM management

Quotation management

AMC/CMC renewals

Customer relationship management

Coordination

Negotiation

Education

Bachelor's degree in Business Administration, Sales & Marketing, or Mechanical Engineering

Diploma in Business Administration

Tools

CRM/ERP software

MS Excel

MS Word

Outlook

Job description

Job Summary

We are looking for a proactive and customer-focused Service Sales Coordinator to support our service sales and after-sales operations. The ideal candidate should have experience in service sales, customer relationship management, quotation preparation, AMC/CMC renewals, and coordination with technical teams.

The candidate will be responsible for generating service business opportunities, managing customer enquiries, preparing quotations, following up on prospective orders, and ensuring smooth coordination between customers and internal departments.

Key Responsibilities

1. Service Sales & Business Development

• Identify new service business opportunities from existing and prospective customers.


• Promote Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), repair services, and maintenance packages.


• Generate service enquiries and develop potential sales leads.


• Follow up with existing customers to generate repeat business.


• Identify AMC renewals and service contract extension opportunities.


• Support the team in achieving monthly and annual service sales targets.

2. Customer Enquiry & Quotation Management

• Handle customer enquiries related to service requirements.


• Understand customer requirements and coordinate with technical teams.


• Prepare and share service quotations, AMC proposals, and spare parts quotations.


• Follow up on submitted quotations to improve conversion rates.


• Coordinate with customers regarding pricing, delivery schedules, and commercial terms.


• Maintain records of enquiries, quotations, and order confirmations.

3. Service Coordination

• Coordinate with service engineers for customer visits, inspections, and maintenance activities.


• Schedule preventive maintenance and breakdown service activities.


• Coordinate with technical and spare parts teams to ensure timely service execution.


• Monitor pending service requests and ensure timely closure.


• Keep customers updated on service schedules and job status.

4. Customer Relationship Management

• Maintain strong relationships with existing and prospective customers.


• Conduct regular customer follow-ups to identify additional service requirements.


• Handle customer complaints and coordinate with relevant departments for resolution.


• Ensure effective communication and customer satisfaction.


• Identify opportunities to improve customer retention and repeat business.

5. Sales Administration & Reporting

• Maintain customer databases, enquiry records, and quotation trackers.


• Prepare daily, weekly, and monthly service sales reports.


• Track pending quotations, order status, and sales conversions.


• Maintain AMC/CMC contract details and renewal schedules.


• Update CRM/ERP systems with customer interactions and sales activities.


• Coordinate with the finance team for invoicing and outstanding payment follow-ups.

Educational Qualification

• Bachelor's degree or Diploma in Business Administration, Sales & Marketing, or Mechanical Engineering.


• Technical or engineering background will be an added advantage.

Experience Required

• 2-5 years of experience in Service Sales, Sales Coordination, or After-Sales Support.


• Experience in manufacturing, engineering, industrial equipment, or technical service industries will be preferred.

Required Skills

• Excellent verbal and written communication skills.


• Strong customer relationship management skills.


• Good negotiation and sales follow-up capabilities.


• Knowledge of AMC, CMC, spare parts, and service operations.


• Proficiency in MS Excel, MS Word, Outlook, and CRM/ERP software.


• Strong coordination, planning, and organizational skills.


• Ability to manage multiple enquiries and priorities.


• Target-oriented and customer-focused approach.

Contact-8925911213/[e-mail]