service sale coordinator

Nibav Lifts; Chennai; On-site; INR 420,000 - 660,000; Full time

Job summary

Nibav Lifts is seeking a Service Sales & Business Development professional to drive service business from existing and prospective customers in Chennai, India. You will promote AMC/CMC, handle enquiries, quotations, and coordination with service engineers and spares teams to ensure timely execution.

You will build strong customer relationships, manage renewals, and contribute to reporting and MIS with CRM/ERP tools. A target-driven, customer-focused mindset is essential for success in this role.

Qualifications

• Excellent verbal and written communication.
• Strong customer relationship management.
• Good negotiation and sales follow-up.
• Knowledge of AMC, CMC, spare parts and service operations.
• Proficient in MS Excel, Word, Outlook and CRM/ERP software.
• Good coordination, planning and organizational skills.
• Able to manage multiple enquiries and priorities.
• Target-oriented and customer-focused.

Responsibilities

• Find new service business from existing and prospective customers.
• Promote AMC, CMC, repair and maintenance packages.
• Follow up on renewals and repeat business to meet monthly and annual targets.
• Handle service enquiries and coordinate with the technical team on feasibility.
• Prepare and follow up on service, AMC and spare parts quotations.
• Maintain records of enquiries, quotations and order confirmations.
• Schedule preventive maintenance and breakdown visits with service engineers.
• Coordinate with the technical and spares teams for timely execution.
• Track pending requests to closure and keep customers updated.
• Build and maintain strong customer relationships.
• Handle complaints and coordinate resolution with relevant teams.
• Improve customer retention.
• Maintain customer databases, quotation trackers and AMC/CMC renewal schedules.
• Prepare daily, weekly and monthly sales reports and update CRM/ERP.
• Coordinate with finance on invoicing and outstanding payments.

Job description

Role & responsibilities

Service Sales & Business Development

• Find new service business from existing and prospective customers.
• Promote AMC, CMC, repair and maintenance packages.
• Follow up on renewals and repeat business to meet monthly and annual targets.

Enquiry & Quotation Management

• Handle service enquiries and coordinate with the technical team on feasibility.
• Prepare and follow up on service, AMC and spare parts quotations.
• Maintain records of enquiries, quotations and order confirmations.

Service Coordination

• Schedule preventive maintenance and breakdown visits with service engineers.
• Coordinate with the technical and spares teams for timely execution.
• Track pending requests to closure and keep customers updated.

Customer Relationship Management

• Build and maintain strong customer relationships.
• Handle complaints and coordinate resolution with relevant teams.
• Improve customer retention.

Sales Administration & MIS

• Maintain customer databases, quotation trackers and AMC/CMC renewal schedules.
• Prepare daily, weekly and monthly sales reports and update CRM/ERP.
• Coordinate with finance on invoicing and outstanding payments.

Preferred candidate profile

• Excellent verbal and written communication
• Strong customer relationship management
• Good negotiation and sales follow-up
• Knowledge of AMC, CMC, spare parts and service operations
• Proficient in MS Excel, Word, Outlook and CRM/ERP software
• Good coordination, planning and organizational skills
• Able to manage multiple enquiries and priorities
• Target-oriented and customer-focused