Renewals Account Manager

GE Vernova; Hyderabad; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

GE Vernova is seeking an experienced Renewals Account Manager to own a defined ARR portfolio and drive proactive renewal engagement from a customer-centric lens.

You will collaborate with Sales, Customer Success, Channel, and RevOps to ensure accurate forecasting and high GRR, while using GenAI tools to streamline communications and renewals processes.

Qualifications

• Bachelor's degree with 8+ years in renewals or related roles in B2B software.
• Experience managing recurring revenue or contract-based relationships.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Own end-to-end renewal management for a defined ARR portfolio and drive proactive renewal engagement.
• Act as the primary renewal contact for customers and sales, focusing on value and predictable outcomes.
• Maintain accurate renewal pipelines and forecasts in SFDC, ensuring correct pricing and renewal docs.
• Leverage GenAI to improve productivity, insights, and customer communications; contribute to process improvement.
• Participate in Lean initiatives for continuous improvement of renewals plays.

Skills

Renewals management

Customer communication

Data analysis

Forecasting

B2B SaaS

Education

Bachelor's degree

Tools

SFDC

GenAI

Job description

Job Description Summary

The Renewals Account Manager (RAM) is responsible for managing a defined portfolio of recurring software renewal ARR, ensuring high Gross Revenue Retention (GRR), on-time renewals, and accurate forecasting. This role is a key enabler of the company’s transition to an ARR-driven subscription business and positions renewals as a proactive, value-driven customer lifecycle touchpoint.

Job Description Summary

The Renewals Account Manager (RAM) is responsible for managing a defined portfolio of recurring software renewal ARR, ensuring high Gross Revenue Retention (GRR), on-time renewals, and accurate forecasting. This role is a key enabler of the company’s transition to an ARR-driven subscription business and positions renewals as a proactive, value-driven customer lifecycle touchpoint. The RAM operates as part of the RevOps model, working closely with Sales, Customer Success, Channel Management, Renewals O2C, and RAM Ops. Success is measured at portfolio level, not by individual transactions.

Key Responsibilities

Renewal Portfolio Ownership

• Own end-to-end renewal management for a defined ARR portfolio.
• Drive proactive renewal engagement using standardized tiered cadences (T-x).
• Be accountable for portfolio-level GRR, renewal rate, and forecast accuracy.
• Identify renewal risks early and orchestrate mitigation plans with Sales and CSM.

Customer-Centric Renewal Experience

• Act as the primary renewal contact for customers/sales, ensuring clarity, predictability, and value-focused communication.
• Position renewals as strategic lifecycle conversations rather than transactional events.
• Anticipate risks, objections, and contractual complexities well ahead of renewal dates.
• Support lifecycle reviews and QBRs for strategic and at-risk accounts.

Forecasting, Data & Systems

• Maintain accurate renewal pipelines and forecasts in SFDC.
• Ensure contracts, pricing logic, and renewal documentation are consistently captured.
• Support the transition to a single source of truth for renewals and ARR reporting.

GenAI & Continuous Improvement

• Actively use GenAI tools to improve productivity, insights, and customer communications (e.g., summaries, drafting, analysis).
• Identify opportunities to streamline processes and improve the renewals playbook.
• Participate in Lean initiatives for continuous improvement.

Required Qualifications

• Bachelor's degree from an accredited university or college with 8+ years of experience in renewals, account management, commercial operations, or customer-facing roles in B2B software or SaaS.
• Experience managing recurring revenue or contract-based customer relationships.
• Strong analytical, organizational, and communication skills.

Desired Characteristics

• Strong oral and written communication skills in English.
• Strong ownership and accountability mindset.
• Comfortable operating in ambiguity and evolving operating models.
• Customer-centric, structured, and data-driven.
• Enthusiastic about leveraging GenAI and automation.
• Strong collaborator in global environments.

Additional Information

Relocation Assistance Provided: Yes