RSM - Service

Kivo; Delhi; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Kivo in Rohini, Delhi, seeks an experienced Service Manager to lead our Pan-India service and after-sales operations across Solar, EV charging, and Renewable Energy solutions. The role emphasizes managing field teams and ensuring timely resolution of issues.

The candidate should have 8–12+ years in service management, with strong coordination with engineers, vendors, and customers, and a focus on process improvements and customer satisfaction.

Qualifications

• 8+ years of experience in service management.
• Experience in solar, EV, renewable energy is preferred.
• Strong leadership and cross-functional coordination skills.

Responsibilities

• Lead Pan-India service and field operations.
• Manage installation, commissioning, troubleshooting, and breakdown services.
• Handle customer escalations and ensure timely complaint resolution.
• Coordinate with service engineers, customers, vendors, and internal teams.
• Drive AMC, preventive maintenance, and after-sales service activities.
• Monitor service TAT, team performance, and customer satisfaction.
• Develop and implement service processes and improve operational efficiency.

Job description

4 Positions

8.0-20.0 Years

Job Description

We are looking for an experienced Service Manager to lead our Pan-India service and after-sales operations across Solar, EV Charging, and Renewable Energy solutions.

Position: Service Manager

Location: Rohini, Delhi | Pan India

Department: Service & After-Sales

Experience: 8–12+ Years

Industry: Solar / EV / Renewable Energy / Power / Electrical

Preference: Immediate Joiners or 15 days max.

About the Role

The Service Manager will be responsible for managing and strengthening our Pan-India service operations, ensuring timely resolution of customer complaints, effective field support, and high service quality.

Key Responsibilities:

• Lead Pan-India service and field operations.
• Manage installation, commissioning, troubleshooting, and breakdown services.
• Handle customer escalations and ensure timely complaint resolution.
• Coordinate with service engineers, customers, vendors, and internal teams.
• Drive AMC, preventive maintenance, and after-sales service activities.
• Monitor service TAT, team performance, and customer satisfaction.
• Develop and implement service processes and improve operational efficiency.