Service Manager

Livspace; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Livspace Appliances in Bengaluru invites an experienced Service Manager to lead and scale our Pan-India installation and after-sales service operations across chimneys, hobs and cooktops. You will own end-to-end service delivery, drive on-time installations, tackle escalations and build a robust service partner and technician network.

The ideal candidate has 5–8 years in after-sales/service operations, preferably in consumer durables or home appliances, with strong exposure to partner

Qualifications

• 5–8 years of experience in after-sales/service operations.
• Experience in consumer durables or home appliances is preferred.
• Strong ability to manage service partner networks.

Responsibilities

• Lead end-to-end Pan-India installation and after-sales service operations.
• Drive On-Time Installation, service TAT and complaint resolution.
• Develop, onboard and manage the service partner and technician network.
• Establish SLAs, KPIs, SOPs and governance.
• Manage escalations, repeat complaints and first-time-right service.
• Lead spare-parts planning and distribution.
• Monitor service performance with dashboards and analytics.
• Coordinate with Supply Chain, Logistics, Product, Quality, Customer Experience and Finance.

Skills

End-to-end service operations

Pan-India installation

Service partner management

SLA, KPI, SOP governance

RCA & CAPA

Job description

Livspace Appliances is seeking an experienced Service Manager to lead and scale our Pan-India installation and after-sales service operations across our growing portfolio of chimneys, hobs and cooktops.

Role: Service Manager

Experience: 5–8 years

Industry: Consumer Durables / Home Appliances

Key Responsibilities

• Lead end-to-end Pan-India installation and after-sales service operations
• Drive On-Time Installation (OTI), service TAT and complaint resolution
• Develop, onboard and manage the service partner and technician network
• Establish service SLAs, KPIs, SOPs and performance governance
• Manage breakdowns, escalations, repeat complaints and first-time-right service
• Own returns, replacements, DOA cases and refund processes
• Lead spare-parts planning, availability and network distribution
• Monitor service performance through dashboards, analytics and operational reviews
• Identify recurring issues and drive RCA, corrective and preventive actions
• Partner with Supply Chain, Logistics, Product, Quality, Customer Experience and Finance teams
• Ensure service readiness for new product launches, including technician capability and spare planning
• Continuously improve service efficiency, customer experience and operational scalability

Ideal Candidate

We are looking for professionals with 5–8 years of experience in after-sales/service operations, preferably within consumer durables, kitchen appliances or home appliances, with strong exposure to service partner management and Pan-India operations.