RRN00017256-Application Tech Support Practitioner Copy 02

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a candidate to drive quality management within our service desk operations. You will act as a Subject Matter Expert, contribute to solutions, and participate in discussions to improve service quality.

The role emphasizes independently managing quality practices, continuous improvement, and effective communication within the team. Bengaluru-based position with opportunities for growth.

Qualifications

• Beginner proficiency in Service Desk Quality Management.
• Minimum of 1 year of experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure quality management within service desk operations.
• Operate independently and become a Subject Matter Expert.
• Participate in discussions and contribute to solutions for work-related challenges.

Skills

Service Desk Quality Management

Customer Service

Problem Solving

Communication Skills

Data Analysis

Process Improvement

Education

Bachelor's Degree in relevant field

Job description

THE WORK: Join us in creating exceptional service experiences! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your role will be pivotal in ensuring quality management within service desk operations. We are excited to see how your passion and dedication can make a difference in our organization!

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Quality Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Intermediate proficiency in Problem Solving.
• Advanced proficiency in Communication Skills.
• Intermediate proficiency in Data Analysis.
• Expert proficiency in Process Improvement.