RRN00016679 - Infra Tech Support Practitioner Copy 05

Accenture in India; Maharashtra; On-site; INR 350,000 - 480,000; Full time

Job summary

Accenture in India is seeking a Service Desk Analyst to support production environments, engage in incident handling, and contribute to problem solving sessions. You will work with the Service Desk Management team to foster growth and collaboration.

The role emphasizes availability of production systems, timely incident resolution, and adherence to SLAs, with opportunities to develop skills in disaster recovery and data retention policies.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Advanced proficiency in German Language.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating to defined SLAs.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

German language

Relevant skills

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK

Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve engaging with Service Desk Management in a way that fosters growth and collaboration. We invite you to join us in this exciting journey where your contributions will be valued and your development encouraged.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED

• Intermediate proficiency in Service Desk Management.
• Advanced proficiency in German Language.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in customer service.
• Beginner proficiency in communication skills.
• Intermediate proficiency in problem solving.
• Beginner proficiency in technical troubleshooting.
• Intermediate proficiency in time management.