RRN000142 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India in Bengaluru is seeking an entry-level candidate for a Service Desk Voice Support role. You will learn quickly, build knowledge, and support teammates during problem-solving discussions. The position focuses on voice-based support and customer service.

No formal education requirements are specified; prior related experience is advantageous and training will be provided to develop essential IT service skills.

Qualifications

• Beginner proficiency in Service Desk Voice Support.

Responsibilities

• Build knowledge and support others during problem-solving discussions.
• Participate in Service Desk Voice Support activities.

Skills

Service Desk Voice

Customer Service

Problem Solving

Communication Skills

Incident Management

Job description

THE WORK: Join us in creating exceptional experiences! You will build knowledge and support others while participating in problem-solving discussions. This role emphasizes Service Desk Voice Support, where your contributions will be valued and impactful. We are excited to welcome you to a place where your enthusiasm and dedication can shine.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Voice Support.
• Education requirements are not specified for this opportunity.
• It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in IT Service Desk.
• Advanced problem-solving skills.
• Expertise in customer service techniques.
• Mastery of communication skills.
• Intermediate knowledge of incident management processes.