RPGLE Production Support

Synechron Technologies Pvt. Ltd._INDIA Company; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Synechron Technologies Pvt. Ltd. INDIA is seeking an experienced RPGLE Production Support Engineer to manage and maintain IBM i (AS/400) based applications. You will handle incident management, troubleshooting, and production monitoring in a 24x7 environment.

The role requires 4+ years of RPGLE production support experience, strong IBM i know-how, and familiarity with batch processing, job scheduling, and RCA practices. 5 days WFO, with occasional night shifts to align with client needs.

Qualifications

• 4+ years of hands-on experience in RPGLE Production Support.
• Strong knowledge of IBM i (AS/400) platform and RPGLE/CLLE.
• Experience with batch processing, job scheduling, and production monitoring.
• Experience in incident, problem, and change management processes.
• Familiarity with log analysis and root cause analysis.
• Exposure to ticketing tools like ServiceNow or Remedy.

Responsibilities

• Provide production support for RPGLE-based applications on IBM i (AS/400).
• Monitor performance and proactively address production issues.
• Analyze, troubleshoot, and resolve incidents, defects, and performance bottlenecks.
• Perform RCA and implement preventive measures.
• Collaborate with development, infra, and business teams to resolve issues.
• Support batch job monitoring, scheduling, and deployments.
• Handle service requests and change activities per SLAs.
• Maintain documentation and runbooks; participate in on-call shifts.

Skills

RPGLE

IBM i / AS/400

Incident management

Troubleshooting

Batch monitoring

SQL / DB2/400

On-call support

ServiceNow

Remedy

Tools

ServiceNow

Remedy

Job description

Position: RPGLE Production Support Engineer

Experience: 4+ Years

Location

Pune / Bangalore / Noida

Work Mode

5 Days Work from Office (Mandatory from Client Location)

Role Overview

We are looking for an experienced RPGLE Production Support Engineer to support and maintain critical IBM i (AS/400) applications. The ideal candidate should have strong experience in RPGLE application support, incident management, troubleshooting, and production monitoring in a 24x7 support environment.

Key Responsibilities

• Provide production support for RPGLE-based applications running on IBM i (AS/400) systems.
• Monitor application performance and proactively address production issues.
• Analyze, troubleshoot, and resolve application incidents, defects, and performance bottlenecks.
• Perform root cause analysis (RCA) and implement preventive measures.
• Work closely with development, infrastructure, and business teams to resolve production issues.
• Support batch job monitoring, job scheduling, and production deployments.
• Handle service requests, incidents, and change management activities as per SLAs.
• Maintain support documentation, troubleshooting guides, and operational procedures.
• Participate in on-call and shift support activities.

Required Skills

• 4+ years of hands-on experience in RPGLE Production Support.
• Strong knowledge of IBM i (AS/400) platform.
• Experience with RPGLE, CLLE, DB2/400, SQL, Query/400.
• Good understanding of batch processing, job scheduling, and production monitoring.
• Experience in incident management, problem management, and change management processes.
• Ability to perform log analysis, troubleshooting, and root cause analysis.
• Familiarity with ticketing tools such as ServiceNow, Remedy, or similar.
• Strong communication and stakeholder management skills.

Preferred Skills

• Knowledge of ITIL processes.
• Exposure to banking, financial services, insurance, or retail applications.
• Experience working in a 24x7 production support environment.

Shift & Work Requirements

5 Days Work from Office is mandatory from the client location.

Night Shift Requirement: 1 week every month, including weekends.

Shift Timing: 10:00 PM to 6:00 AM.

Shift Allowance: Applicable during the assigned night shift week.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.

Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.

We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.

We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn community. At Synechron, we are committed to integrating sustainability into our business strategy, ensuring responsible growth while minimizing environmental impact. Employees play a key role in driving our sustainability initiatives, from reducing our carbon footprint to fostering ethical and sustainable business practices across global operations. All positions are required to adhere to our Sustainability and Health Safety standards, demonstrating a commitment to environmental stewardship, workplace safety, and sustainable practices.