RM-KR PURAM

IIFL Home Loans; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

IIFL Home Loans Bengaluru seeks aBranch Operations Lead to drive branch sales and growth in home loan products. You will manage a high-performing team, develop partnerships, and expand customer acquisition while ensuring compliance and portfolio quality.

You will lead strategies to hit sales targets, coordinate with Operations and Risk, and oversee collections to maintain asset quality. Strong communication and analytical skills are essential for success in a fast-paced BFSI environment.

Qualifications

• 2–5 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC.
• Exposure to Loans Against Property preferred.

Responsibilities

• Manage overall branch sales operations, including business development, customerservice, and compliance.
• Drive home loan business growth through direct sourcing, connectors, builder tie-ups, and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Lead, train, and motivate the sales team; recruit high-performing talent while fostering engagement.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills

Sales leadership

Branch P&L

Business development

Networking

Negotiation

Communication

Problem solving

Self-motivated

Analytical skills

Excel

Education

Experience in Home Loan/Mortgage Sales

Tools

Sales MIS tools

Job description

Job Purpose:

The role is responsible forleading branch operations and driving business growth for home loan andmortgage products. It involves achieving sales targets through team management,market development, and strategic partnerships. The position focuses on expandingcustomer acquisition, ensuring compliance, maintaining portfolio quality, anddelivering a superior customer experience across all branch activities.

Key Responsibilities:

• Manageoverall branch sales operations, including business development, customerservice, and compliance.
• Drivehome loan business growth through direct sourcing, connectors, builder tie-ups, and open-marketchannels.
• Buildand maintain strong customer and builder relationships to maximize businessvalue and cross-sell opportunities.
• Lead,train, and motivate the sales team; recruit high-performing talent whilefostering engagement.
• Developand implement strategies to achieve branch sales targets.
• Monitorbranch portfolio performance and implement corrective measures.
• Ensureadherence to regulatory guidelines, internal policies, and audit requirements.
• Collaboratewith Operations and Risk teams to streamline loan processes, maintain portfolioquality, and control NPAs.
• Overseecollections for acquired portfolios to ensure healthy asset quality.
• Trackmarket trends, competitive activities, and customer feedback; recommendstrategies to enhance business outcomes.
• Executepromotional campaigns, contests, and innovative initiatives to boost customeracquisition.

Skills Required:

• Provenability to lead sales teams and manage branch-level P&L.
• Strongbusiness development, networking, negotiation, and influencing skills.
• Excellentinterpersonal, communication, and problem-solving abilities.
• Highmotivation, self-starter attitude, and bias for action in a high-performanceenvironment.
• Stronganalytical skills to track performance and drive profitability.
• Workingknowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

• < 2–5 years of experience in Home Loan orMortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.