Revenue Lead

OYO; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

OYO is seeking an operations-focused role based in Chennai to build and nurture relationships with hotel owners, delivering excellent owner and customer experiences. You will serve as the primary operations contact for owners, handling escalations and driving portfolio performance with cross-functional teams.

Key responsibilities include improving occupancy, ensuring PAH realization, and maintaining daily sellable room availability, while retaining partners and maximizing revenue across the

Qualifications

• 2+ years of relevant experience in operations handling and key accounts handling.
• Strong analytical skills and data-driven decision making.
• Experience in managing cross-functional operations and customer escalations.
• Demonstrates high ethical values and professional integrity.

Responsibilities

• Build healthy relationship with hotel owners.
• Deliver strong hotel owner and customer experience.
• Act as the point of contact for hotel owners for operations support and escalations.
• Help hotel owners manage their portfolio network, improve revenue, solve issues, retain them, drive customer experience.
• Handle hotel owner and customer escalations.
• Ensure occupancy (URNs) month on month.
• Ensure PAH (Pay at Hotel) realization.
• Ensure daily availability of sellable rooms (DSRN).

Skills

Analytical skills

Operational experience

Customer escalation handling

Cross-functional coordination

Job description

Role & responsibilities

• Build healthy relationship with hotel owners
• Deliver good hotel owner and customer experience
• Act as a point of contact for hotel owners for operations support & escalations
• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
• Handle hotel owner and customer escalations

• Ensuring occupancy (URNs) month on month
• Pay at Hotel (PAH) realization
• Ensuring daily availability of Sellable rooms (DSRN)

Preferred candidate profile

Experience

• 2+ years of relevant experience in operations handling, key accounts handling
• Analytical Skills
• Prior experience in managing cross-functional operations and customer escalation
• Demonstrate high ethical values