Front Office Executive

OYO; Thane, Navi Mumbai, Mumbai; On-site; INR 600,000 - 1,100,000; Full time

Job summary

OYO in Thane, Maharashtra, invites applications for a hotel operations role focused on delivering seamless check-in experiences and smooth day-to-day hotel management.

You will train staff, enforce SOPs, optimize room availability to boost occupancy, and manage guest escalations with stakeholders to uphold service standards.

The position emphasizes adherence to safety regulations and continuous quality audits to improve revenue and guest satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient in English and at least one regional language.
• Strong computer literacy and ability to use industry software.
• Knowledge of safety regulations and hospitality standards.

Responsibilities

• Ensure smooth functioning of hotel operations and a seamless check-in & stay experience for guests.
• Identify gaps and conduct staff training regularly.
• Ensure adherence to Company SOPs & compliance policies, as applicable.
• Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions.
• Drive guest experience, and handle escalations through stakeholder management.
• Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
• Ensure Daybook adoption for operations management

Skills

Excellent communication

Interpersonal skills

English & regional languages

Software & IT literacy

Tools

Industry software

Computer applications

Job description

Role & responsibilities

• Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
• Identify gaps and conduct necessary staff training regularly
• Ensure adherence to Company SOPs & compliance policies, as applicable
• Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
• Drive guest experience, and handle escalations through stakeholder management
• Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
• Ensure Daybook adoption for operations management

Preferred candidate profile

• Excellent communication & interpersonal skills
• Strong command over English and resp. regional language
• Proficiency in using industry relevantsoftware and computer applications
• In-depth knowledge of industry best practices, standards & safety regulation