Area Revenue Head -Team Lead - Pune

OYO; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

OYO in India seeks a seasoned Sales & Operations leader to oversee a portfolio of hotel owners and drive occupancy, revenue, and guest satisfaction. You will manage a team of relationship managers, monitor KPIs, and collaborate with cross-functional teams to execute initiatives that strengthen partner relationships.

The role emphasizes people management, communication, and negotiation skills, with a preference for hotel industry experience.

Qualifications

• 7–8 years of overall sales & operations experience.
• Min 3–4 years of experience in a people manager capacity.
• Experience in the hotel industry would be an added advantage.

Responsibilities

• Lead a team of Relationship Managers/Revenue Leads to drive revenue metrics in the territory.
• Drive occupancy and ensure availability of sellable rooms to generate revenue.
• Manage accounts receivable and collections from clients.
• Monitor monthly sales tracker and progress toward targets.
• Provide market feedback on conditions, pricing, and competition to inform strategy.
• Resolve partner issues proactively to prevent churn and maintain strong relationships.
• Support cluster performance metrics and guest experience improvements across properties.
• Coordinate cross-functional efforts to ensure smooth operations across teams.

Skills

Networking

ERP/APP usage

Excel

Email writing

Communication

Negotiation

Tools

CRM

Job description

What will you be doing

• Lead a team of Relationship Managers/Revenue Leads to strategize and drive revenue metrics in the designated territory.
• Help generate revenue by driving occupancy and ensuring availability of sellable rooms
• Ensure collection of accounts receivable/outstanding amount from clients/accounts
• Maintain and review monthly sales tracker of accounts and targets
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business
• Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively
• Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster
• Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience.
• Resolve issues arising between property owners, customers & internal team
• Cross-functional approach through coordination with multiple teams across organization.
• Ensuring occupancy (URNs) month on month
• Prepaid (PP) & Pay at Hotel (PAH) realization
• Ensuring daily availability of Sellable rooms (DSRN)
• Ensuring customer (Cx) metrics

Key Performance Indicators

Required Skills

• Networking ability
• Soft Skills (ERP/APP usage, Excel, Email Writing)
• Excellent communication skills (verbal and written)
• Good negotiation skills

Who are we looking for

• 7 - 8 years of overall experience in sales & operations
• Min 3-4 years of experience in a people manager capacity
• Experience in Hotel Industry would be an added advantage