Retention Associate (EdTech Sales)

TriEdge; Gurgaon; On-site; INR 288,000 - 352,000; Full time

Benefits offered by this job

Collaborative work culture

Career growth opportunities

Impact on students' learning journeys

Job summary

An innovative EdTech company is seeking a Retention Associate to engage with customers, improve their experience, and ensure long-term retention. The role requires strong communication and negotiation skills, coupled with an ability to solve problems effectively. Candidates should have a background in EdTech sales and be passionate about enhancing customer satisfaction. This is a full-time position based in Gurgaon with a competitive salary of 320,000 INR annually, and an immediate start is preferred. The company offers a dynamic culture with career growth opportunities.

Qualifications

• Strong communication, negotiation, and convincing skills.
• Ability to work under pressure and meet retention and renewal targets.
• Strong problem-solving skills.

Responsibilities

• Build strong relationships with existing customers.
• Proactively connect with customers to understand concerns.
• Provide customer service and resolve queries effectively.
• Track customer feedback and collaborate with internal teams.

Skills

Strong communication skills

Negotiation skills

Customer-first mindset

Problem-solving skills

Education

Post Graduate Level (Degree Course(s))

Under Graduate/Post School (Degree Course(s))

Job description

PlanetSpark is building the next generation of confident speakers and creative writers. We’re a Series B-funded EdTech company backed by leading entrepreneurs like Binny Bansal (Flipkart) and Deep Kalra (MakeMyTrip), transforming communication skills education across 13+ countries. With over 35,000+ students, 4,000+ teachers, and $24M+ raised, we are growing rapidly and looking for passionate professionals to join us.

Position Profile

Position Type Jobs For Freshers

Functional Area Sales

Position Duration NA

Workplace Type Work from Office

Time Commitment Full Time

Location of Work Gurugram (10)

Job Role

Job Title: Retention Associate (EdTech Sales)

Location: Gurgaon, India

Experience Required: 0-1 Year in EdTech Sales preferred

Type: Full-time Salary 3.2lpa

Joining: Immediate

Preference: female

Role Overview

We are looking for a Retention Associate who will be responsible for engaging with existing customers, improving customer experience, and ensuring long-term retention. The ideal candidate should have prior experience in EdTech sales and possess strong relationship‑building and problem‑solving skills to reduce churn and drive customer satisfaction.

Key Responsibilities

• Build strong relationships with existing customers to ensure continued engagement with the platform.
• Proactively connect with customers to understand concerns and reduce churn.
• Provide excellent customer service and resolve queries effectively.
• Offer suitable solutions, renewals, or upgrades based on customer needs.
• Handle customer escalations professionally and ensure quick resolution.
• Track customer feedback and collaborate with internal teams to improve the overall experience.
• Work towards achieving retention and renewal targets.

Requirements

• Strong communication, negotiation, and convincing skills.
• Customer‑first mindset with strong relationship‑building abilities.
• Ability to work under pressure and meet retention and renewal targets.
• Strong problem‑solving skills and the ability to handle difficult conversations professionally.

Why Join PlanetSpark

• Work in a fast‑growing global edtech company.
• Opportunity to make a real impact on students’ learning journeys.
• Collaborative and high‑performance work culture.
• Career growth in customer success and sales leadership roles.

Position Rewards

Paid- Fixed 320000 Annually

Required Candidate Profile

Post Graduate Level (Degree Course(s)), Under Graduate/Post School (Degree Course(s))

Skill Requirement

Any

Work Start Date

Immediate

Apply By

19/04/2026

Number of Positions

Gurugram : 10

Assessment Questions

• Subjective Questions: Q1 - Are you available to join the Jobs For Freshers Position on the specified date. If not please advise your availability?

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Job Description

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