Retail Trainer

Novalink Consultancy; New Delhi; Presencial; INR 360.000 - 600.000; Jornada completa

Descripción de la vacante

Novalink Consultancy seeks a Training & Facilitation professional to lead retail skills programs, deliver engaging training, and assess learner progress.

You will develop curricula, adapt content for diverse learners, and collaborate with employers to place trainees in retail roles. The role emphasises industry engagement, documentation, and performance tracking.

Formación

• Bachelor's degree or diploma in Retail Management, Business, Hospitality, or related field preferred.
• 2+ years of experience in retail training, sales, or store management.
• Prior trainer or mentor experience is an advantage.
• Certification in Training & Development (ToT) is an advantage.

Responsabilidades

• Conduct engaging training sessions on retail skills, including customer service, sales, and store operations.
• Develop and update training materials, presentations, and assessment tools.
• Evaluate trainees through tests, role-plays, and practical demonstrations; provide feedback.
• Engage with retailers to connect trainees with job opportunities and placements.
• Maintain records of attendance, performance, and progress; report to management.
• Ensure compliance with training guidelines and document success stories.

Conocimientos

Retail knowledge

Customer service

Sales techniques

Communication skills

Presentation skills

Learner motivation

Organizational skills

Record-keeping

Youth empowerment

Educación

Bachelor's degree or diploma in Retail Management, Business, Hospitality, or related field

Descripción del empleo

Key Responsibilities

A. Training & Facilitation

• Conduct engaging and interactive training sessions on retail skills, including customer service, sales, and store operations.
• Use theoretical and practical training methods, including role-playing, case studies, and real-life simulations.
• Ensure training is aligned with industry standards and employer expectations.

B. Curriculum Development

• Develop and update training materials, presentations, and assessment tools.
• Incorporate real-world retail scenarios into training for hands-on learning.
• Adapt training content to meet the needs of different learners.

C. Learner Assessment & Progress Tracking

• Evaluate trainees through tests, role-plays, and practical demonstrations.
• Provide feedback and guidance to improve trainees' skills and confidence.
• Maintain accurate records of trainees' attendance, performance, and progress.

D. Industry Engagement & Job Placement Support

• Stay updated on retail industry trends and employer requirements.
• Collaborate with recruiters and retail businesses to connect trained candidates with job opportunities.
• Guide trainees on resume building, interview preparation, and workplace readiness.

E. Reporting & Documentation

• Submit training progress reports and feedback to management.
• Ensure compliance with training guidelines and organizational policies.
• Collect success stories and impact assessments for program improvement.

Key Skills & Competencies

• Strong knowledge of the retail sector, customer service, and sales techniques.
• Excellent communication and presentation skills.
• Ability to engage and motivate learners from diverse backgrounds.
• Strong organizational and record-keeping abilities.
• Passion for skill development and youth empowerment.

Candidate Requirements

• A bachelor's degree or diploma in Retail Management, Business, Hospitality, or a related field is preferred.
• 2+ years of experience in retail training, sales, or store management (as specified in the submitted job description).
• Prior experience as a trainer or mentor is an advantage.
• Certification in Training & Development (ToT) is an advantage.