Trainer- Retail

Novalink Consultancy; New Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

BK Welfare Foundation NGO is seeking a Trainer Retail to deliver engaging retail-skills training, develop learning materials, assess trainee progress, and support learners in preparing for employment opportunities in the retail sector.

The role emphasizes hands-on delivery, curriculum development, learner assessment, industry engagement and documentation to help youth secure employment opportunities and placements in the retail field.

Qualifications

• Bachelor's degree or diploma in Retail Management, Business, Hospitality, or related field (preferred).
• 2+ years of experience in retail training, sales, or store management.
• Experience as a trainer or mentor is an advantage.
• ToT certification is an advantage.

Responsibilities

• Deliver engaging training sessions on retail skills (customer service, sales, store operations).
• Develop and update training materials, presentations and assessments.
• Evaluate trainees through tests, role-plays and demonstrations and provide feedback.
• Engage with retailers to connect trainees with job opportunities and guide resume/interview prep.
• Submit training progress reports and maintain records.

Skills

Retail sector knowledge

Communication skills

Presentation skills

Engage and motivate learners

Organizational and record-keeping

Education

Bachelor's degree or diploma in Retail Management/related

Job description

B K Welfare Foundation NGO is seeking a Trainer Retail to deliver engaging retail-skills training, develop learning materials, assess trainee progress, and support learners in preparing for employment opportunities in the retail sector.

Key Responsibilities

A. Training Delivery & Facilitation

• Conduct engaging and interactive training sessions on retail skills, including customer service, sales, and store operations.
• Use theoretical and practical training methods, including role-playing, case studies, and real-life simulations.
• Ensure training is aligned with industry standards and employer expectations.

B. Curriculum Development

• Develop and update training materials, presentations, and assessment tools.
• Incorporate real-world retail scenarios into training for hands-on learning.
• Adapt training content to meet the needs of different learners.

C. Learner Assessment & Progress Tracking

• Evaluate trainees through tests, role-plays, and practical demonstrations.
• Provide feedback and guidance to improve trainees' skills and confidence.
• Maintain accurate records of trainees' attendance, performance, and progress.

D. Industry Engagement & Job Placement Support

• Stay updated on retail industry trends and employer requirements.
• Collaborate with recruiters and retail businesses to connect trained candidates with job opportunities.
• Guide trainees on resume building, interview preparation, and workplace readiness.

E. Reporting & Documentation

• Submit training progress reports and feedback to management.
• Ensure compliance with training guidelines and organizational policies.
• Collect success stories and impact assessments for program improvement.

Key Skills & Competencies

• Strong knowledge of the retail sector, customer service, and sales techniques.
• Excellent communication and presentation skills.
• Ability to engage and motivate learners from diverse backgrounds.
• Strong organizational and record-keeping abilities.
• Passion for skill development and youth empowerment.

Candidate Requirements

• A bachelor's degree or diploma in Retail Management, Business, Hospitality, or a related field is preferred.
• 2+ years of experience in retail training, sales, or store management (as specified in the submitted job description).
• Prior experience as a trainer or mentor is an advantage.
• Certification in Training & Development (ToT) is an advantage.