Cluster Trainer - Retail

Ramraj Cotton; Madurai District, Salem, Chennai; On-site; INR 350,000 - 700,000; Full time

Benefits offered by this job

PF

Bonus

Gratuity

Leave Salary

Group Mediclaim Insurance (Self)

Group Personal Accident Coverage

Uniform

Job summary

Ramraj Cotton is seeking a dynamic Cluster Trainer (Human Resources) to drive training across our retail stores, focusing on sales performance, customer experience and operational excellence. The role involves delivering classroom and on-the-job training, coaching on selling techniques, product knowledge, service standards and SOP compliance, with extensive field travel.

You will partner with regional and store managers, plan training calendars, track outcomes and report effectiveness, while

Qualifications

• 1–5 years of experience in Retail Training / L&D / Sales Training, preferably from Apparel / Textile / Fashion / Retail.
• MBA or relevant degree.
• Willing to travel extensively across assigned locations.

Responsibilities

• Deliver induction and onboarding programs for new hires.
• Provide structured classroom and on-the-job training across multiple stores.
• Coach on Customer Service Excellence, Sales Techniques, Product Knowledge, and SOP Compliance.
• Observe frontline staff and provide on-floor coaching and feedback.
• Plan and manage training calendars across the cluster.

Skills

Retail Training

L&D

Sales Training

Coaching

Customer Service

Education

MBA or relevant degree

Job description

Job Role:

Cluster Trainer(Human Resources) - Retail

Job Summary:

We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performance, customer experience and operational excellence through structured training and on-ground coaching.

Job Location:

Chennai, Madurai, Vellore, Bangalore, Mangalore, Hyderabad

Job Description: Responsibilities and Duties

Training Delivery

• Conduct induction and onboarding programs for new hires.
• Deliver structured classroom and on-the-job training across multiple stores.
• Facilitate training on Customer Service Excellence, Sales Techniques & Conversion Skills, Product Knowledge, Grooming & Professional Etiquette, Billing Processes & SOP Compliance, and Store Operations.

Capability Development

• Enhance frontline sales and customer engagement skills.
• Coach store staff on selling behaviour and customer interaction.
• Support Store Managers in team capability building.
• Conduct periodic refresher and upskilling programs.

Training Needs Identification

• Assess skill gaps through store visits and performance observation.
• Collaborate with Regional and Store Managers to identify development needs.
• Recommend targeted training interventions aligned with business goals.

Performance Coaching

• Provide on-floor, real-time coaching to retail employees.
• Observe customer interactions and give constructive feedback.
• Support underperforming stores with focused training initiatives.

Training Operations & Execution

• Plan and manage training calendars across the cluster.
• Maintain attendance records and training documentation.
• Track training effectiveness and employee progress.
• Ensure adherence to training compliance standards.
• Prepare and submit training reports and dashboards.

Field Engagement

• Travel extensively across assigned stores for training delivery and coaching.
• Be flexible to work on weekends based on business needs.

Required Experience, Skills, and Qualifications:

• 1 to 5 years of experience in Retail Training / L&D / Sales Training, preferably from Apparel / Textile / Fashion / Retail.
• MBA or any relevant degree.
• Willing to travel extensively across assigned locations.

Employee Benefits:

• PF
• Bonus
• Gratuity
• Leave Salary
• Group Mediclaim Insurance (Self)
• Group Personal Accident Coverage
• Uniform