Retail Trainer

Lenskart; Hyderabad; On-site; INR 400,000 - 800,000; Full time

Job summary

Lenskart in Hyderabad is seeking a Retail Trainer to deliver high-impact classroom and on-the-job training for new hires. You will drive CRT and OJT, track performance, coach underperformers, and partner with store leadership to optimize learning and sales outcomes.

Responsibilities include designing interactive training, maintaining dashboards, and ensuring training translates into improved customer experience and business results across multiple stores.

Qualifications

• 3+ years of experience in retail training.
• Strong facilitation and communication skills.
• Experience implementing CRT and coaching at store level.
• Proficient in data analysis and performance tracking.
• Hands-on experience using Excel for reporting.
• Strong stakeholder management and collaboration.

Responsibilities

• Deliver classroom and on-the-job training to new hires.
• Oversee CRT and OJT execution and learner progress.
• Use role-plays, case studies, and scenario-based learning.
• Track performance and provide coaching for underperformers.
• Maintain training databases and dashboards.
• Collaborate with Store, Area, and Zonal Managers.
• Serve as a bridge between operations and L&D.

Skills

Facilitation skills

Communication skills

Data analysis

Microsoft Excel

Stakeholder management

Coaching and mentoring

Tools

Microsoft Excel

Job description

Job Summary:

The Retail Trainer is responsible for delivering high-impact classroom and on-the-job training (OJT) sessions to equip new hires with the skills necessary to excel in their roles. This role ensures the end-to-end execution of CRT, performance tracking of new hires, coaching for underperforming employees, and stakeholder collaboration. The trainer is accountable for improving the quality and throughput performance of new hires, ensuring their success and driving overall employee performance enhancement.

Key Responsibilities

• Conduct engaging classroom training sessions for new hires employees.
• Ensure seamless execution of the Class Room Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress.
• Use interactive training techniques such as role-plays, case studies, and scenario-based learning.
• Oversee the Training journey from onboarding to completion, ensuring proper handholding of new hires.
• Track and analyze the performance of new hires.
• Monitor throughput performance during NHT and ensure new hires meet expected sales and service benchmarks.
• Conduct store visits to assess real-time learning applications and provide in-store coaching.
• Work closely with store managers to address performance gaps and r
• Maintain training databases, attendance records, trainer productivity, and performance dashboards.
• Identify trends in employee performance and recommend targeted learning interventions.
• Develop training impact reports, highlighting improvements in employee productivity and customer experience
• Collaborate with Zonal Managers, Area Managers, and Store Managers to align training initiatives with business goals.
• Work closely with HR to highlight any new hire concerns or challenges
• Serve as a bridge between operations and L&D, ensuring training translates into measurable business impact.

Required Skills & Competencies:

• 3+ Years of experience in Retail Training
• Strong facilitation and communication skills.
• Experience in CRT implementation and store-level coaching.
• Proficiency in data analysis and performance tracking.
• Hands-on experience with Microsoft Excel for reporting and analytics.
• Strong stakeholder management and collaboration skills.
• Knowledge of retail operations, customer service, and sales training.
• Ability to multitask and manage training programs across multiple locations.
• Experience in coaching and mentoring retail employees at different levels.