Retail Store Manager

Manpowergroup Services India; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Manpowergroup Services India is seeking an experienced Store Manager to lead operations at a luxury retail store in Bandra West, Mumbai. The role focuses on driving sales, delivering exceptional customer experiences, and building a high-performing team in a multicultural luxury retail environment.

The ideal candidate will have a strong background in luxury fashion, cosmetics, or lifestyle brands, with proven leadership, coaching, and commercial acumen.

Qualifications

• Minimum 6 years of multicultural retail experience in luxury fashion, cosmetics, or lifestyle brands.
• 3–4 years of leadership experience as a Store Manager.
• Strong leadership, coaching and team development skills.
• Understanding of retail operations, sales management and digital tools.
• Excellent English communication and interpersonal skills.
• Customer-focused, empathetic, commercially minded and results-oriented.
• Ability to build trust, motivate teams and maintain relationships.

Responsibilities

• Lead, motivate, and develop the store team to achieve sales targets and customer service.
• Build customer relationships, loyalty, and promote loyalty programs.
• Manage recruitment, onboarding, coaching, and succession planning.
• Set sales targets, monitor performance, and implement improvement plans.
• Oversee daily operations: inventory, cash handling, loss prevention, compliance.

Skills

Leadership

Team management

Sales management

Customer service

Retail operations

English communication

CRM software

Tools

CRM software

Job description

Job Title: Store Manager Retail

Industry: Luxury Retail / Jewels
Experience: 6+ Years
Location: Jio Word Drive Mall - Bandra West

Job Summary

We are looking for an experienced Store Manager to lead store operations, drive sales performance, deliver exceptional customer experiences, and develop a high-performing team. The ideal candidate should have experience in luxury fashion, cosmetics, or lifestyle retail, with strong leadership and commercial skills.

Key Responsibilities

• Lead, motivate, and develop the store team to achieve sales targets and deliver excellent customer service.
• Build strong customer relationships, enhance customer loyalty, and promote loyalty programs.
• Manage recruitment, onboarding, coaching, and team development, including succession planning.
• Set individual and team sales targets, monitor performance, and implement action plans to achieve business goals.
• Oversee daily store operations, including inventory management, cash handling, loss prevention, and compliance.

Candidate Requirements

• Minimum 6 years of experience in a multicultural retail environment, preferably in luxury fashion, cosmetics, or lifestyle brands.
• 3–4 years of leadership and team management experience as a Store Manager.
• Strong leadership, coaching, and team development skills.
• Good understanding of retail operations, sales management, and digital tools.
• Excellent communication and interpersonal skills, with proficiency in English.
• Customer-focused, empathetic, commercially minded, and results-oriented.
• Ability to build trust, motivate teams, and maintain strong customer relationships.