Store Manager - Rcity - Mumbai

kushals.com; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

kushals.com is seeking a Store Manager in Mumbai, India, to lead store operations and drive sales. The ideal candidate will have over 5 years of retail experience in fashion, including 2 years in management. Responsibilities include providing exceptional customer service, team development, and ensuring effective store management. Strong analytical skills and a Bachelor’s Degree are required, along with proficiency in Microsoft Office. We aim for high customer satisfaction and operational excellence.

Qualifications

• 5+ years of retail experience in fashion, min 2 years as a store manager or assistant.
• Proficient in store operations and inventory management.
• Strong customer service orientation with a focus on satisfaction.

Responsibilities

• Lead store operations and drive sales to meet targets.
• Provide exceptional customer service and manage queries.
• Develop and motivate the store team through coaching.

Skills

Customer service orientation

Team leadership

Analytical skills

Communication skills

Problem-solving

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

The StoreManager ensures business success by leading store operations, driving salesperformance, and delivering exceptional customer experiences throughoperational expertise, customer-centric strategies and team leadership.

Key Responsibilities

• Provide exceptional customer service by going the extramile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapportwith customers.
• Handle customer queries, concerns, and feedback withprofessionalism and empathy.
• Ensure all employeesadhere to the company’s policies and guidelines, fostering a customer-centricculture.
• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identifygrowth opportunities.
• Collaborate with theVisual Merchandising (VM) team to ensure implementation of in-store displays.
• Lead and motivate the store team to achieve highperformance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster acollaborative work environment.
• Focus on team development by conducting on-the-jobtraining (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needsto ensure optimal staffing.
• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.
• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends,optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.
• Oversee comprehensive store management, including visualmerchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional,presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthlyreports, and updating operational checklists.

Candidate Requirements

• Bachelor’s Degree
• Total 5+ years of retail experience in the fashion industry, min 2 years ofexperienceas a store manager or assistant store manager handled a teamof 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving salestargets and exceeding customer expectations.
• Exceptional customer service orientation witha strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities andensure smooth and efficient store operations.
• Strong team leadership skills to lead andinspire a team.
• Excellent communication and interpersonalskills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skillsto analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, includingvisual merchandising, stock management.
• Understanding of inventory management and lossprevention.