Store Manager (Retail, Cosmetics, Colaba)

STRI Consulting; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

STRI Consulting is hiring a Store Manager for a premium cosmetic brand in Mumbai. The candidate should have 7-10 years of retail management experience and strong leadership skills. Responsibilities include delivering excellent customer service, motivating the sales team, creating business strategies, and managing store operations. Knowledge of inventory management and visual merchandising is essential. The role may include flexible hours, weekends, and holidays as needed.

Qualifications

• Proven 7-10 years experience as a Store Manager or in retail management.
• Strong leadership skills with the ability to train and manage a team.
• Good understanding of sales principles, customer service, and store operations.
• Ability to drive sales targets and ensure consistent business growth.
• Experience in inventory management, budgeting, and basic financial reporting.

Responsibilities

• Deliver excellent service to ensure high levels of customer satisfaction.
• Motivate the sales team to meet sales objectives through training and mentoring.
• Create business strategies to attract new customers and enhance profitability.
• Manage store administration including budgets and financial records.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Customer service

Sales principles

Problem-solving skills

Inventory management

Visual merchandising

Job description

We are hiring a Store Manager for a premium cosmetic brand. Responsibilities include

• Deliver excellent service to ensure high levels of customer satisfaction
• Motivate the sales team to meet sales objectives through training and mentoring
• Create business strategies to attract new customers, increase store traffic, and enhance profitability
• Ensure year-on-year business growth
• Plan regular visits to academies and salons for business tie‑ups
• Delegate tasks to the store team and closely monitor store operations
• Follow store SOPs and ensure adherence by all staff
• Create weekly staff rosters and plan resources to support training and marketing teams
• Hire, train, and supervise new staff
• Handle customer complaints and concerns professionally
• Ensure compliance with health and safety regulations and industry standards
• Develop and arrange promotional materials and in‑store displays
• Prepare reports on buying trends, customer requirements, and profitability
• Manage store administration including budgets and financial records
• Monitor inventory levels and place orders as required
• Maintain monthly store reports and conduct periodic inventory audits
• Oversee store maintenance activities as needed

Requirements

• Proven 7-10 years experience as a Store Manager or in retail management
• Strong leadership skills with the ability to train, motivate, and manage a team
• Good understanding of sales principles, customer service, and store operations
• Ability to drive sales targets and ensure consistent business growth
• Strong problem‑solving skills and ability to handle customer complaints effectively
• Experience in inventory management, budgeting, and basic financial reportingExcellent communication and interpersonal skills
• Ability to work in a fast‑paced environment and manage multiple responsibilities
• Knowledge of visual merchandising and in‑store promotions
• Willingness to work flexible hours, including weekends and holidays

Benefits

As per company norm