Store Manager - Rcity - Mumbai

Kushals Fashion Jewellery; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kushals Fashion Jewellery is seeking a Store Manager in Mumbai. This role requires a leader to drive store operations, achieve sales targets, and ensure exceptional customer experiences. The ideal candidate will have over 5 years of retail experience, with at least 2 years as a store manager or assistant manager. Responsibilities include managing team dynamics, overseeing store condition, and maintaining policies to ensure customer satisfaction. The company looks for strong leadership and analytical skills in applicants, along with proficiency in Microsoft Office.

Qualifications

• 5+ years of retail experience in the fashion industry.
• Minimum 2 years as a store manager or assistant store manager.
• Expertise in managing a team of 5+ people.

Responsibilities

• Ensure exceptional customer experiences through operational excellence.
• Drive store sales performance to meet or exceed targets.
• Lead and motivate the store team to achieve high performance.

Skills

Customer service orientation

Team leadership

Sales target achievement

Analytical and problem-solving skills

Interpersonal skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer‑centric strategies and team leadership.

Job Title

Store Manager

Department

Retail Stores

Reports To

Cluster Manager

Role Summary

Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer‑centric strategies and team leadership.

Key Responsibilities

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer‑centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category‑wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in‑store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on‑the‑job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision‑Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirements

• Bachelor’s Degree.
• 5+ years of retail experience in the fashion industry, minimum 2 years as a store manager or assistant store manager handling a team of 5+ people.
• Expert in Microsoft Office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem‑solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.