Retail store manager

Namdhari Agro Fresh; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Namdhari Agro Fresh in Bengaluru is seeking a Store Manager to oversee daily store operations, drive sales, ensure product availability, and maintain compelling visuals.

You will lead a team, ensure outstanding customer service, manage inventory and shrinkage controls, and ensure compliance with safety and quality standards while coordinating with procurement, logistics and support functions.

Responsibilities

• Drive sales, revenue and profitability in line with store targets.
• Manage day-to-day store operations, ensuring adherence to SOPs and company standards.
• Ensure excellent customer service and customer engagement; resolve customer complaints promptly.
• Manage store manpower, including deployment, attendance, discipline, productivity, training and performance.
• Ensure product availability, effective replenishment and proper inventory management.
• Control shrinkage, damages, expiry, wastage and stock losses.
• Ensure quality, freshness and proper display of Fruits & Vegetables, Dairy, FMCG and Staples.
• Maintain visual merchandising, store hygiene, housekeeping and overall store ambience.
• Ensure compliance with food safety, fire & safety and other applicable requirements.
• Coordinate with Procurement, Supply Chain, HR, Finance, Marketing, IT and other support functions.
• Monitor key store KPIs and take corrective actions to improve performance.
• Ensure smooth execution of promotions, new product launches and company initiatives.

Job description

Job Purpose

Responsible for the overall business, operations, customer experience, inventory, and people management of the store, ensuring achievement of sales, profitability and operational standards.

Key Responsibilities

• Drive sales, revenue and profitability in line with store targets.
• Manage day-to-day store operations, ensuring adherence to SOPs and company standards.
• Ensure excellent customer service and customer engagement; resolve customer complaints promptly.
• Manage store manpower, including deployment, attendance, discipline, productivity, training and performance.
• Ensure product availability, effective replenishment and proper inventory management.
• Control shrinkage, damages, expiry, wastage and stock losses.
• Ensure quality, freshness and proper display of Fruits & Vegetables, Dairy, FMCG and Staples.
• Maintain visual merchandising, store hygiene, housekeeping and overall store ambience.
• Ensure compliance with food safety, fire & safety and other applicable requirements.
• Coordinate with Procurement, Supply Chain, HR, Finance, Marketing, IT and other support functions.
• Monitor key store KPIs and take corrective actions to improve performance.
• Ensure smooth execution of promotions, new product launches and company initiatives.