Retail Sales Supervisor

Puma; New Delhi, Gurugram District; On-site; INR 360,000 - 600,000; Full time

Job summary

Puma in New Delhi, India is seeking a Store Supervisor to drive sales, lead a team on the shop floor, and ensure excellent customer engagement. You will oversee daily store operations, manage inventory, and maintain brand standards while coaching associates to improve performance.

The role emphasizes achieving KPIs, visual merchandising, and professional handling of customer concerns, with a focus on footwear and lifestyle retail. A supervisory background is preferred.

Qualifications

• Minimum 2–4 years of retail experience, footwear/fashion preferred.
• Supervisory or senior sales experience is a plus.
• Strong understanding of store operations and inventory controls.

Responsibilities

• Drive store sales targets and profitability.
• Lead the sales team and motivate performance.
• Provide excellent customer service and engage customers.
• Assist customers with product selection and add-ons.
• Oversee opening/closing procedures.
• Monitor floor activities and daily operations.
• Prepare merchandise for sale and price labeling.
• Display merchandise per visual standards.
• Monitor stock levels and replenish on time.
• Ensure key sizes/styles available.
• Support stock counts and audits.
• Maintain store cleanliness and brand standards.
• Analyze sales performance and suggest improvements.
• Ensure compliance with policies and safety.
• Handle customer concerns and escalations.
• Communicate with store management and team.
• Support training and coaching of Sales Associates.

Skills

Strong sales

Retail KPIs

Customer service

Team leadership

Communication

Product knowledge

Inventory management

POS systems

Independent worker

Multitasking

Education

Higher Secondary/High School

Job description

Key Responsibilities

• Drive and achieve store sales targets, KPIs, and profitability goals.
• Lead by example on the sales floor and motivate the team to deliver excellent performance.
• Ensure a high standard of customer service and customer engagement at all times.
• Assist customers with product selection and recommend suitable alternatives and add-on products.
• Supervise daily store operations, including opening and closing procedures.
• Monitor sales floor activities and ensure smooth day-to-day operations.
• Conduct pre-sale preparation of merchandise, including quantity, quality, pricing, and labeling checks.
• Ensure merchandise is displayed according to company visual merchandising standards.
• Monitor stock levels on the sales floor and coordinate timely replenishment.
• Ensure availability of key sizes and styles for customers.
• Support inventory management activities, stock counts, and audits.
• Maintain store cleanliness, organization, and brand standards.
• Analyze sales performance and contribute ideas to improve store results.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Handle customer concerns and resolve escalations professionally.
• Communicate effectively with store management and team members.
• Support training and coaching of Sales Associates to improve performance.

Skills & Competencies

• Strong sales and target achievement mindset.
• Knowledge of retail KPIs such as Conversion, UPT, ATV, ASP, and Sales per Hour.
• Excellent customer service and interpersonal skills.
• Strong communication and team leadership abilities.
• Good problem-solving and decision-making skills.
• Experience in inventory management and stock control.
• Proficiency in POS systems and retail software.
• Ability to work independently and manage multiple priorities.
• Strong product knowledge and selling skills.

Qualifications & Experience

• Minimum Higher Secondary/High School education.
• 2-4 years of retail experience, preferably in footwear, sportswear, fashion, or lifestyle retail.
• Footwear retail experience preferred.
• Prior experience in a Supervisory or Senior Sales Associate role will be an advantage.
• Strong understanding of retail operations and store management processes.