Assistant Floor Manager

Nagarmal Sheonarain Private Limited; Muzaffarpur, Patna, Jamshedpur; On-site; INR 260,000 - 450,000; Full time

Job summary

Nagarmal Sheonarain Private Limited in Muzaffarpur, Bihar, seeks an apparel retail store supervisor/manager to lead floor staff, drive sales through effective customer interaction, and uphold high service standards. Key duties include inventory control, visual merchandising, loss prevention, housekeeping, and coordination with cash, warehouse and admin teams to ensure smooth operations.

Candidates with up to 6 years in retail and at least 2 years in a supervisory role, or fresh MBA/BBA, are

Qualifications

• Experience in apparel retail with supervisory exposure
• Excellent communication and leadership skills
• Strong sales orientation and customer service focus
• Proficient in basic computer applications (POS, Excel)

Responsibilities

• Drive sales through effective customer interaction and upselling
• Maintain high service standards to ensure customer satisfaction
• Resolve customer complaints promptly and professionally
• Supervise floor staff, ensuring productivity, grooming and discipline
• Allocate tasks and monitor performance of floor associates
• Conduct regular briefings and support training initiatives
• Maintain MBQ of the department and supervise inventory
• Coordinate with VM team for product displays and stock rotation
• Ensure cleanliness, orderliness and safety on the shop floor
• Coordinate with cash, warehouse and admin for smooth operations
• Monitor and report daily sales and footfall
• Prevent stock pilferage and enforce security processes

Skills

Communication

Leadership

Sales orientation

Multitasking & time management

Education

MBA in Marketing or Retail Management

BBA

Tools

POS software

Excel

Inventory software

Job description

Key Responsibilities

• 1. Sales & Customer Service
  Drive sales through effective customer interaction and upselling.
  Ensure customer satisfaction by maintaining high service standards.
  Resolve customer complaints promptly and professionally.
• 2. Team Management
  Supervise floor staff and ensure productivity, grooming, and discipline.
  Allocate tasks and monitor performance of floor associates.
  Conduct regular briefings and support training initiatives.
  Reviewing and maintaining checklist.
• 3. Inventory & Merchandising
  Maintaining MBQ of the department.
  Ensure timely replenishment of merchandise.
  Maintain visual merchandising standards as per brand guidelines.
  Coordinate with the VM team for product displays and stock rotation.
• 4. Store Operations
  Ensure cleanliness, orderliness, and safety on the shop floor.
  Coordinate with other departments (cash, warehouse, admin) for smooth floor functioning.
  Monitor and report daily sales and footfall.
• 5. Loss Prevention
  Prevent stock pilferage through constant monitoring and control.
  Ensure adherence to security processes and audits.

Preferred candidate profile

Experience: Up to 6 years in apparel retail, with at least 2 years in a supervisory or managerial role. Or Fresher -MBA in Marketing or Retail Management or BBA
Skills:
Excellent communication and leadership skills
Strong sales orientation
Ability to multitask and manage time effectively
Basic computer literacy (POS, Excel, Inventory Software)