Assistant Store Manager

adidas AG; Dadri; On-site; INR 320,000 - 460,000; Full time

Job summary

adidas AG is seeking an Assistant Store Manager in India (Dadri area) to lead daily store operations and drive sales performance. You will guide a team to deliver exceptional customer service, manage stock and POS transactions, and maintain merchandising standards.

The role requires basic numeracy, a high school education, and at least 6 months in a sports/fashion retail environment with strong selling skills. You will train staff and ensure brand standards are consistently applied.

Qualifications

• High school education is required.
• Minimum 6 months' work experience in a sports/fashion retail environment with advanced selling experience.

Responsibilities

• Be a role model for customer service and meet or exceed customer expectations.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management.
• Process merchandise deliveries quickly and replenish merchandising fixtures to ensure full product representation on the sales floor.
• Complete cash register transactions accurately and minimize stockroom losses.
• Train team members on foundational and seasonal brand/product knowledge and best practices in customer service.
• Adhere to policies and maintain Visual Merchandising and In-Store Communication standards.

Skills

Advanced Retail Competencies

Education

High school education

Job description

\"Role - Assistant Store Manager\"

Purpose & Impact on Organization:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers' expectations
• Share your customer service experience and train selected team members to fine tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customers
• Peers and Supervisor

SKILLS:

• Advanced Retail Professional Competencies (additions based on market needs)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• High school education is a must
• Minimum 6 months' work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills