Retail Sales Supervisor

Puma; Chandigarh; On-site; INR 300,000 - 450,000; Full time

Job summary

Puma in Chandigarh is seeking a dynamic Store Supervisor to drive store sales and profitability while leading a motivated team on the shop floor. You will model excellence in customer service, engagement, and product expertise to consistently beat KPIs and targets.

You will oversee daily operations, stock replenishment, visual merchandising, inventory audits, and training of Sales Associates. The role requires footwear retail experience, strong communication, and the ability to manage multiple

Qualifications

• 2–4 years of retail experience, footwear or fashion preferred.
• Footwear retail experience preferred.
• Supervisory or senior sales experience is an advantage.
• Strong understanding of retail operations and store management.

Responsibilities

• Drive store sales targets and profitability goals.
• Lead on the sales floor and motivate the team.
• Ensure high standard of customer service and engagement.
• Assist customers with product selection and alternatives.
• Supervise daily store operations, including opening/closing.
• Monitor stock levels and coordinate replenishment.
• Maintain visual merchandising and labeling.
• Manage inventory counts and audits.
• Ensure availability of key sizes and styles.
• Train and coach Sales Associates to improve performance.
• Ensure compliance with policies and safety standards.
• Handle customer concerns and resolve escalations.
• Communicate effectively with management and team members.

Skills

Sales mindset

Retail KPIs

Customer service

Communication

Team leadership

Problem solving

Inventory management

POS systems

Product knowledge

Multitasking

Education

High School

Job description

Key Responsibilities

• Drive and achieve store sales targets, KPIs, and profitability goals.
• Lead by example on the sales floor and motivate the team to deliver excellent performance.
• Ensure a high standard of customer service and customer engagement at all times.
• Assist customers with product selection and recommend suitable alternatives and add-on products.
• Supervise daily store operations, including opening and closing procedures.
• Monitor sales floor activities and ensure smooth day-to-day operations.
• Conduct pre-sale preparation of merchandise, including quantity, quality, pricing, and labeling checks.
• Ensure merchandise is displayed according to company visual merchandising standards.
• Monitor stock levels on the sales floor and coordinate timely replenishment.
• Ensure availability of key sizes and styles for customers.
• Support inventory management activities, stock counts, and audits.
• Maintain store cleanliness, organization, and brand standards.
• Analyze sales performance and contribute ideas to improve store results.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Handle customer concerns and resolve escalations professionally.
• Communicate effectively with store management and team members.
• Support training and coaching of Sales Associates to improve performance.

Skills & Competencies

• Strong sales and target achievement mindset.
• Knowledge of retail KPIs such as Conversion, UPT, ATV, ASP, and Sales per Hour.
• Excellent customer service and interpersonal skills.
• Strong communication and team leadership abilities.
• Good problem-solving and decision-making skills.
• Experience in inventory management and stock control.
• Proficiency in POS systems and retail software.
• Ability to work independently and manage multiple priorities.
• Strong product knowledge and selling skills.

Qualifications & Experience

• Minimum Higher Secondary/High School education.
• 2-4 years of retail experience, preferably in footwear, sportswear, fashion, or lifestyle retail.
• Footwear retail experience preferred.
• Prior experience in a Supervisory or Senior Sales Associate role will be an advantage.
• Strong understanding of retail operations and store management processes.