Retail Sales Associate

Lenskart; Phagwara; On-site; INR 134,000 - 223,000; Full time

Job summary

Lenskart in Phagwara is seeking a store associate to greet walk-in customers and guide them toward the free eye check-up. You will handle stock, maintain sales floor standards, and process transactions via the POS system.

You will recommend products based on customer needs, strive to meet sales targets, and ensure smooth coordination with the warehouse for product pickup. Strong communication and multitasking are essential.

Qualifications

• Minimum qualification: 12th pass; graduates preferred.
• Strong communication and active listening skills.
• Ability to build rapport with customers.
• Ability to understand unstated needs and offer solutions.
• multitask and stay organized in a dynamic retail environment.

Responsibilities

• Greeting and welcoming all walk-in customers to the store.
• Guiding customers toward the clinic to promote the free eye check-up.
• Involved in stock takes, maintaining floor standards, and day-to-day tasks.
• Using the POS system to ensure smooth transactions.
• Providing product recommendations based on customer preferences.
• Achieving sales targets and adhering to SOPs.
• Coordinating with warehouse for product pickup after sale.
• Store upkeep, cleaning frames, and ensuring security of equipment.

Skills

Customer service

Retail sales

Communication

Active listening

Relationship building

Education

12th pass

Graduates preferred

Tools

POS system

Stock management software

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority