Retail Sales Associate

Lenskart; Surguja District; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in India is looking for a Retail Associate to greet walk-in customers, guide them toward eye care promotions, and process transactions using the POS system. You will maintain floor standards, assist with stock counts, and support sales targets with excellent customer interaction.

The role requires strong communication, the ability to identify unstated customer needs, and proactive ownership of tasks in a fast-paced store environment.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Excellent rapport-building and relationship skills.
• Ability to understand unstated customer needs and offer solutions.
• Clear communication and active listening.

Responsibilities

• Greet and guide walk-in customers to promotions and eye-checkups.
• Maintain stock counts, floor standards and daily store tasks.
• Process transactions accurately using the POS system.
• Aim to achieve sales targets and eye-test conversions while adhering to SOPs.
• Coordinate post-sale pickup and returns with warehouse where needed.
• Keep the store clean and secure, and prevent stock loss.

Skills

Customer service

Communication

Sales orientation

Education

12th pass

Graduate preferred

Tools

POS system

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .