Retail Sales Associate

Lenskart; Mandi; On-site; INR 167,000 - 301,000; Full time

Job summary

Lenskart in Himachal Pradesh seeks a customer-focused associate to greet walk-ins and guide them toward eye-check promotions. You will help maintain stock, uphold store standards, and ensure smooth POS transactions to deliver an excellent shopping experience.

The role emphasizes understanding customer needs, recommending suitable products, and achieving sales targets while adhering to SOPs and maintaining store cleanliness and organization.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trust with customers.
• Ability to understand unstated customer needs and offer solutions.
• Clear communication and active listening skills.

Responsibilities

• Greeting and guiding walk-in customers toward the counter or clinic area to promote the free eye check-up.
• Involved in stocktakes, maintaining sales floor standards, and day-to-day tasks to deliver a great shopping experience.
• Process transactions accurately using the POS system to ensure smooth checkouts.
• Focus on customer satisfaction and resolve concerns to enhance loyalty.
• Provide product recommendations based on customer preferences and unobtrusively upsell.

Skills

Customer service

Sales

POS operations

Stock management

Communication

Education

12th pass

Graduates preferred

Tools

POS system

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .