Retail Sales Associate

Lenskart; Thane; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Lenskart in Thane is seeking a customer-facing sales associate to greet walk-in customers and guide them toward the clinic for the free eye check-up while delivering a best-in-class shopping experience.

You will handle stock checks, maintain store standards, operate the POS system for transactions, and coordinate with the warehouse for product pickup after a sale. Strong communication and active listening are essential to uncover unstated needs and offer tailored solutions.

Formación

• Greet walk-in customers and guide toward the clinic for eye check-up.
• Maintain stock counts and floor standards to ensure a great shopping experience.
• Understand and operate the POS system for transactions.
• Resolve customer concerns with a focus on satisfaction and upsell where appropriate.

Responsabilidades

• Greet and assist walk-in customers, guiding them to the clinic for the free eye check-up.
• Engage in stocktakes and keep the sales floor tidy and presentable.
• Operate the POS system to process transactions accurately and efficiently.
• Build rapport with customers and identify unstated needs to recommend suitable products.
• Aim to achieve sales targets, eye-test conversions and SOP adherence.

Conocimientos

Customer service

Sales

POS knowledge

Communication

Active listening

Multitasking

Rapport building

Educación

12th pass

Graduation preferred

Herramientas

POS system

Descripción del empleo

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority