Retail Sales Associate

Lenskart; Gurdaspur; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in India seeks a Sales Associate to greet walk-in customers, guide them for eye check-ups, and recommend products based on preferences. You will manage stock, process POS transactions, and ensure a high-quality shopping experience.

Ideal candidates have at least a 12th pass, strong communication, and the ability to understand unstated customer needs in a fast-paced retail environment.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Clear communication and active listening skills.
• Ability to understand unstated needs of the customer and offer solutions.

Responsibilities

• Greet walk-in customers and guide them toward the clinic for a free eye check-up.
• Maintain stock and store standards to deliver a great shopping experience.
• Process transactions using the POS system accurately.
• Provide product recommendations based on customer needs.
• Coordinate post-sale product pickup with the warehouse.
• Ensure store cleanliness and security of equipment.
• Resolve customer concerns to ensure satisfaction.

Skills

Rapport building

Clear communication

Active listening

Unstated needs understanding

Multitasking / organization

Education

12th pass

Graduates preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority