Retail Sales Associate

Lenskart; Malerkotla; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is seeking a customer-focused Retail Associate to welcome walk-in customers and guide them toward the clinic for a free eye check-up. You will manage stock, maintain sales-floor standards, and process transactions efficiently using the POS system while delivering exceptional service.

You will build rapport, assess unstated needs, recommend suitable products, and work toward sales targets, while keeping the store clean, secure, and aligned with SOPs and company standards.

Qualifications

• Minimum qualification is 12th pass; graduates preferred.
• Ability to build rapport and trust with customers.
• Ability to identify unstated needs and offer solutions.
• Clear communication and active listening skills.
• Adaptability to changing environment with willingness to learn.
• Proactive ownership, result-oriented and customer-oriented.
• Ability to multitask and organize activities by priority.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye check-ups.
• Maintain stock, sales-floor standards, and day-to-day tasks to deliver a great shopping experience.
• Understand the POS system to ensure transactions are processed effectively.
• Provide product recommendations based on customer needs and preferences.
• Achieve sales targets and adhere to SOPs; coordinate post-sale pickup with customers.
• Ensure store upkeep, cleanliness, and security of all equipment.

Skills

Rapport building

Active listening

Clear communication

Customer focus

Multi-tasking

Prioritization

Proactiveness

Education

12th pass

Graduate preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority