Retail Sales Associate

Lenskart; Sambalpur; Sur place; INR 150 000 - 230 000; Plein temps

Résumé du poste

Lenskart in Sambalpur is seeking a store associate to greet walk-in customers, promote the free eye check-up, and guide them to the clinic for an on-site visit.

You will maintain stock, handle POS transactions, present tailored product recommendations, and ensure store standards are followed. Candidates with 12th pass or graduate are preferred, with strong communication and multitasking abilities.

Qualifications

• Greet and assist customers to promote eye check-up.
• Maintain stock, sales floor standards and daily store tasks.
• Process transactions accurately using the POS system.
• Deliver excellent customer service and resolve concerns.
• Provide product recommendations based on customer needs.
• Achieve sales targets and SOP adherence, manage returns.
• Coordinate post-sale pickup with warehouse communication.
• Maintain store cleanliness and security of equipment.

Responsabilités

• Greet and guide walk-in customers toward the eye-check clinic.
• Handle stock takes and maintain floor standards for optimal shopping experience.
• Understand POS to ensure smooth transaction processing and accuracy.
• Prioritize customer satisfaction and resolve issues promptly.
• Present tailored product recommendations based on customer preferences.
• Meet sales targets and follow SOPs; manage post-sale follow-up.

Connaissances

Customer engagement

Active listening

Communication

Stock maintenance

Sales targets

Product recommendations

Formation

12th pass

Graduate

Outils

POS system

Description du poste

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority