Retail Sales Associate

Lenskart; Tirunelveli; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Lenskart in Tamil Nadu invites an enthusiastic retail associate to greet customers, promote eye-check ups, and guide them through our product selection. You will handle stock, maintain high store standards, and ensure smooth POS transactions to deliver a superior shopping experience.

The role emphasises understanding customer needs, building rapport, and providing tailored solutions while maintaining store SOPs and securing stock integrity.

Qualifikationen

• Minimum qualification: 12th pass; graduates preferred.
• Ability to build rapport and trust with customers.
• Excellent communication and active listening skills.
• Adaptable to changing environment; proactive task ownership.
• Capability to multitask and prioritise activities.

Aufgaben

• Greet walk-in customers and guide them toward the clinic for eye check-ups.
• Maintain stock, floor standards and daily store tasks for a great shopping experience.
• Understand the POS system to process transactions efficiently.
• Provide product recommendations based on customer preferences.
• Close sales and coordinate with customers for product pickup and warehouse communication.
• Keep the store clean, secure, and in line with SOPs.

Kenntnisse

Build rapport

Understand unstated needs

Clear communication

Active listening

Multitasking

Ausbildung

12th pass

Graduates preferred

Tools

POS system

Jobbeschreibung

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority