Retail Sales Associate

Lenskart; Anantapuramu District; Presencial; INR 179.000 - 257.000; Jornada completa

Descripción de la vacante

Lenskart is hiring a customer-facing store associate in India. You will greet customers, guide them to the eye care services, and promote free eye check-ups while maintaining floor standards and accurate POS transactions.

The role emphasizes building rapport, understanding unstated needs, and presenting optimal product recommendations. You will work to achieve sales targets, ensure SOP adherence, and coordinate post-sale logistics with the warehouse.

Formación

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trust with customers.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and learn.
• Proactive task ownership, result-orientation, and customer-orientation.

Responsabilidades

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
• Involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience.
• Understanding the POS system to ensure transactions are processed effectively.
• Dedicated to customer satisfaction and resolving concerns; product recommendations.
• Presenting optimal product selections based on customer preferences and asking relevant questions to identify needs.
• Achieving sales targets, eye-test conversions, and SOP adherence; coordinating post-sale with warehouse for product pickup.
• Handling returns by understanding reasons and resolving issues to control returns; store upkeep and maintenance.
• Maintaining store standards per SOP, cleaning frames and equipment, ensuring no deviations.
• Ensuring security of all equipment and preventing stock shortages or damage.

Educación

12th pass

Graduates preferred

Descripción del empleo

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority