Retail Sales Associate

Lenskart; Ankleshwar; Presencial; INR 140.000 - 180.000; Jornada completa

Descripción de la vacante

Lenskart in Ankleshwar is seeking a customer- oriented associate to greet walk-in customers, promote free eye check-ups, and guide purchases. You will support stock, ensure smooth transactions on the POS, and maintain store standards with a focus on customer satisfaction.

With 12th pass as a minimum, graduates are preferred. The role requires strong communication, active listening and the ability to multi-task in a fast-paced retail environment, aligning with SOPs and store protocols.

Formación

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trust with customers.
• Strong communication and listening skills.
• Willingness to learn and adapt to store SOPs.

Responsabilidades

• Greet walk-in customers and guide them to the clinic for eye check-up promotions.
• Maintain sales floor standards and assist in stocktakes and daily tasks.
• Understand POS system for accurate transactions.
• Assist customers with product recommendations based on needs and preferences.
• Meet sales targets and follow SOPs for eye-test conversions, returns, and pickups.
• Keep the store clean and secure, ensure stock integrity and equipment upkeep.

Conocimientos

Rapport building

Customer needs understanding

Communication skills

Active listening

Proactive task ownership

Multitasking

Educación

12th pass

Graduates preferred

Descripción del empleo

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority