Retail Sales Associate

Lenskart; East Champaran; Vor Ort; INR 167.000 - 279.000; Vollzeit

Zusammenfassung

Lenskart is seeking a frontline retail associate in India to welcome walk-in customers, guide them to free eye check-ups, and maintain the sales floor. You will handle stock checks, ensure excellent customer service, and process transactions through the POS system. The role emphasizes product recommendations and achieving sales targets.

Training runs for 15 days in Kolkata from 20th May, 2025. Graduates are preferred and strong communication with active listening skills are essential for success

Qualifikationen

• Minimum requirement is 12th pass; graduates preferred.
• Strong communication and active listening are essential.
• Ability to build rapport and understand unstated customer needs.

Aufgaben

• Greet walk-in customers and guide them toward eye check-up promotions.
• Maintain stock and floor standards; support day-to-day store tasks.
• Process transactions accurately using the POS system.

Kenntnisse

Rapport building

Communication

Active listening

Multitasking

Customer orientation

Ausbildung

12th pass

Graduates preferred

Tools

POS system

Jobbeschreibung

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority

15 Days of training in Kolkata from 20th May, 2025.