Retail Floor Manager (Goa)

Living Liquidz; South Goa District; On-site; INR 250,000 - 450,000; Full time

Job summary

Living Liquidz in Goa seeks an assistant to support store operations, enhance guest experience, and drive sales within company policies. You will engage customers, maintain store standards, and contribute to smooth daily workflow.

The role emphasizes inventory control, visual merchandising, and teamwork, with a focus on meeting targets and ensuring security and order in the outlet.

Qualifications

• Experience in retail store operations and customer service.
• Ability to manage inventory and stock control.
• Strong communication and salesmanship.
• Willingness to work under company policies.

Responsibilities

• Assist the store manager in running smooth operations.
• Interact with customers to understand needs and suggest products.
• Gather feedback and report to improve service.
• Maintain cleanliness, hygiene, and presentation.
• Assist with timely submission of reports.
• Ensure security of cash, keys and stock.
• Adhere to visual merchandising protocols.

Job description

Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit.

Job Description:

Retail Operation

• Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
• Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship.
• Gather customer feedback and inform to the relevant authorities to improve customer service.
• Reporting and fixing all the maintenance issues that impact the customer experience.
• Assist the store manager with the timely submission of all reports.
• Accountable for Inventory handling and minimizing the stock variance.
• Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard.
• Meeting the targets as set by the company by adhering to the company's rules and regulations.
• Maintain security controls- cash, keys, alarms, and stock.
• Adhering to the visual merchandising protocols set by the company

Team Management

• Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations.
• Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover.
• Creating growth path for deserving, identified and eligible employees.