Floor Manager

Personal Work; Karnataka; On-site; INR 335,000 - 391,000; Full time

Job summary

Personal Work in Karnataka seeks a Retail Floor Manager to oversee daily sales-floor operations, supervise staff, and drive sales targets to ensure a smooth shopping experience.

The role involves task delegation, coaching, performance monitoring, and ensuring promotional visibility while maintaining high service standards. It also covers inventory control, stock replenishment, and adherence to visual merchandising guidelines.

Qualifications

• Retail floor leadership experience or equivalent.
• Ability to drive sales through coaching and performance monitoring.
• Strong customer service and communication skills.

Responsibilities

• Assign tasks and delegate duties to staff based on traffic.
• Train and coach new hires and improve selling techniques.
• Monitor productivity, attendance, and shift briefings.
• Drive revenue by achieving daily and monthly sales goals.
• Analyze sales data to identify trends and opportunities.
• Promote offers and ensure promotions are visible to buyers.
• Handle escalations and maintain professional service standards.
• Oversee shelf replenishment and stock rotation (FIFO).
• Maintain store visuals per brand standards and planograms.

Skills

Team leadership

Sales targets

Customer service

Inventory control

Visual merchandising

Job description

A retail floor manager oversees daily sales-floor operations, manages floor staff, and drives sales targets to ensure a smooth shopping experience and optimal store performance.

Here is a breakdown of the core roles and responsibilities for a retail floor manager based on industry standards from resources like Indeed and LinkedIn Business.

Team Management & Supervision

• Assign tasks: Delegate daily duties to sales associates and floor staff based on traffic and skills.
• Train and coach: Onboard new hires, build product knowledge, and improve selling techniques.
• Monitor performance: Track productivity, manage attendance, and conduct regular shift briefings.

Sales & Target Execution

• Drive revenue: Monitor daily and monthly sales goals, encouraging upselling and cross-selling.
• Analyze metrics: Identify slow-moving items, track high-demand products, and report performance trends to the store manager.
• Promote offers: Ensure active promotions and discounts are clearly visible and communicated to buyers.

Customer Service

• Handle escalations: Resolve high-priority customer complaints or complex inquiries that front-line staff cannot fix.
• Maintain standards: Ensure associates deliver prompt, polite, and professional service.

Inventory & Stock Control

• Replenish shelves: Oversee stock availability on the sales floor and coordinate timely replenishment from the backroom or warehouse.
• Audit stock: Assist with inventory counts, minimize shrinkage (loss prevention), and ensure proper stock rotation (FIFO for perishables).

Visual Merchandising & Store Presentation

• Visual standards: Ensure aisles, displays, and promotional setups match company brand and planogram guidelines.
• Cleanliness: Conduct regular floor walks to maintain safety, hygiene, and organization

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person