Restaurant Supervisor (Captain Outlet) - Powai

Durucooperation; Mumbai; On-site; INR 279,000 - 446,000; Full time

Job summary

Durucooperation is seeking a Captain / Outlet Incharge / Shift Incharge to supervise daily outlet operations and coordinate staff for smooth customer service during shifts.

This role requires experience in hospitality operations, strong service knowledge, and excellent team handling and communication skills in a fast-paced environment.

Qualifications

• Experience in restaurant, café, QSR, or hospitality operations.
• Captain/Shift Incharge/Outlet Incharge or supervisory role preferred.
• Strong knowledge of restaurant service and daily outlet operations.
• Good team handling, communication, and customer-service skills.
• Ability to work in shifts and handle a fast-paced environment.
• Strong problem-solving and coordination abilities.

Responsibilities

• Supervise and coordinate day-to-day outlet/shift operations.
• Allocate duties and monitor staff performance to ensure smooth service.
• Ensure timely and accurate order taking, food/service delivery, and table management.
• Handle customer queries and complaints professionally and ensure customer satisfaction.
• Coordinate with kitchen and service teams for efficient order flow.
• Monitor cleanliness, hygiene, food safety, and overall outlet standards.
• Assist with inventory checks, stock requirements, wastage control, and cash/POS operations.
• Ensure adherence to SOPs, policies, and service standards.
• Prepare shift-wise operational reports and communicate issues to management.
• Support the Outlet Manager in achieving sales and operational targets.

Skills

Team leadership

Customer service

Shift operations

Communication

Problem solving

Job description

Job Summary

We are looking for a customer-focused and responsible Captain / Outlet Incharge / Shift Incharge to supervise daily outlet operations, coordinate staff, maintain service standards, and ensure smooth and efficient customer service during assigned shifts.

Roles & Responsibilities

• Supervise and coordinate day-to-day outlet/shift operations.
• Allocate duties and monitor staff performance to ensure smooth service.
• Ensure timely and accurate order taking, food/service delivery, and table management.
• Handle customer queries and complaints professionally and ensure customer satisfaction.
• Coordinate with kitchen and service teams for efficient order flow.
• Monitor cleanliness, hygiene, food safety, and overall outlet standards.
• Assist with inventory checks, stock requirements, wastage control, and cash/POS operations.
• Ensure adherence to company SOPs, policies, and service standards.
• Prepare shift-wise operational reports and communicate issues to management.
• Support the Outlet Manager in achieving sales and operational targets.

Mandatory Requirements

• Relevant experience in restaurant, café, QSR, or hospitality operations.
• Prior experience as a Captain, Shift Incharge, Outlet Incharge, or similar supervisory role preferred.
• Strong knowledge of restaurant service and daily outlet operations.
• Good team-handling, communication, and customer-service skills.
• Ability to work in shifts and handle a fast-paced environment.
• Strong problem-solving and coordination abilities.