Assistant Store Manager/Store Manager - Mumbai

Heisetasse Beverages; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Heisetasse Beverages in Mumbai is seeking an experienced Store Manager to oversee daily operations, drive sales, and ensure exceptional customer service. You will lead the store team, plan rosters, monitor inventory, and uphold cash handling and QA standards.

The ideal candidate has a university degree, 25 years of retail or hospitality operations experience with team leadership, strong Excel and POS proficiency, and a willingness to work rotating shifts, weekends, and holidays.

Qualifications

• Graduate in any discipline (Hospitality/F&B/Retail preferred).
• 25 years of experience in retail, QSR, caf, or hospitality operations, with team handling experience.
• Strong leadership and people management skills.
• Customer-focused with excellent communication skills.
• Good knowledge of store operations, cash handling, inventory, and compliance.
• Proficient in MS Excel and POS systems.

Responsibilities

• Manage overall store operations and ensure smooth day-to-day functioning.
• Drive sales, productivity, and profitability targets.
• Lead, coach, and develop the store team to deliver high performance.
• Ensure excellent customer service and resolve escalated customer concerns.
• Plan manpower, prepare rosters, and manage attendance.
• Ensure compliance with SOPs, food safety, QA, cash handling, and audit standards.
• Monitor inventory, minimize wastage, and ensure stock availability.
• Ensure accurate cash management, billing, and daily store reporting.
• Recruit, onboard, train, and develop team members.
• Maintain cafe cleanliness, equipment upkeep, and overall store standards.
• Review store performance, identify improvement areas, and implement action plans.
• Coordinate with support functions (HR, Operations, Finance, Maintenance, and Supply Chain) to ensure smooth store operations.

Skills

Leadership

People management

Customer service

Communication

MS Excel

POS systems

Shift management

Education

Bachelor degree or higher

Tools

POS software

Job description

Role & responsibilities

• Manage overall store operations and ensure smooth day-to-day functioning.
• Drive sales, productivity, and profitability targets.
• Lead, coach, and develop the store team to deliver high performance.
• Ensure excellent customer service and resolve escalated customer concerns.
• Plan manpower, prepare rosters, and manage attendance.
• Ensure compliance with SOPs, food safety, QA, cash handling, and audit standards.
• Monitor inventory, minimize wastage, and ensure stock availability.
• Ensure accurate cash management, billing, and daily store reporting.
• Recruit, onboard, train, and develop team members.
• Maintain caf cleanliness, equipment upkeep, and overall store standards.
• Review store performance, identify improvement areas, and implement action plans.
• Coordinate with support functions (HR, Operations, Finance, Maintenance, and Supply Chain) to ensure smooth store operations.

Preferred candidate profile

• Graduate in any discipline (Hospitality/F&B/Retail preferred).
• 25 years of experience in retail, QSR, caf, or hospitality operations, with team handling experience.
• Strong leadership and people management skills.
• Customer-focused with excellent communication skills.
• Good knowledge of store operations, cash handling, inventory, and compliance.
• Ability to achieve sales and operational targets.
• Proficient in MS Excel and POS systems.
• Willing to work in rotational shifts, weekends, and holidays.
• Ability to handle pressure and make quick operational decisions.
• Positive attitude with a strong sense of ownership and accountability.