Restaurant Manager - Magnolia Bakery - India

Spago Foods; Gurugram District, Delhi; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Spago Foods is seeking an Outlet Manager to oversee daily store operations, lead a diverse team, and drive sales while ensuring top-notch customer service and operational quality.

The role requires 6–10 years in retail operations, with experience in QSR or luxury/international brand franchises. Strong leadership, negotiation, and stakeholder management skills are essential for success in a fast-paced environment.

Qualifications

• Diploma/Bachelor's/Master's degree in Hotel/Hospitality Management and Business Administration, Retail Management, Marketing, or a related field.
• 6-10 years of experience in retail operations, with expertise in QSR, luxury brands, or International Brand Franchise management.
• Experience in working in outlet store environments.

Responsibilities

• Oversee smooth day-to-day store operations and ensure efficiency during peak and non-peak hours.
• Lead, train, and mentor team members; manage scheduling and attendance.
• Deliver excellent customer service and resolve customer feedback or complaints promptly.
• Drive sales through upselling, cross-selling, and marketing initiatives at store level.
• Monitor sales, set targets, and implement performance improvements.
• Assist in inventory management, stock audits, and cost controls.

Skills

Leadership

Negotiation

Stakeholder management

Communication

Team management

Problem-solving

Customer service

Analytical thinking

Education

Hotel/Hospitality Management

Business Administration

Retail Management

Marketing

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Job Summary

Responsible for supporting the Outlet in daily operations, ensuring smooth service, maintaining high-quality standards, and driving sales while managing the team effectively. This position plays a key role in team leadership, inventory control, customer service, and overall store performance.

Key Roles and Responsibilities

1. Operational Management:

• Ensure smooth day-to-day operations, maintaining efficiency during peak and non-peak hours.
• Supervise food preparation, service speed, and order accuracy to meet brand standards.
• Conduct shift handovers effectively, ensuring operational continuity.
• Ensure the store is clean, well-maintained, and follows hygiene and safety protocols.
• Maintain Safe working environment.

2. Team Leadership & Training:

• Assist in recruiting, training, and mentoring team members.
• Lead by example to ensure excellent customer service and teamwork.
• Handle team scheduling, shift planning, and attendance regularization.
• Conduct daily briefings to align the team to meet targets and expectations.
• Conduct one on one with the team, monitor team performance, behavior and punctuality.
• Evaluate new team members based on probation form.

3. Customer Service & Guest Experience:

• Ensure a welcoming and engaging customer experience.
• Handle customer feedback and resolve complaints promptly.
• Promote upselling and cross-selling to maximize revenue.

4. Sales & Performance Management

• Monitor daily sales, set targets, and drive performance improvements.
• Execute store-level marketing initiatives and promotions.
• Maintain a deep understanding of menu items, serving standard SOP.

5. Inventory & Cost Control:

• Assist in inventory management, ordering, and stock audits.
• Control food waste, efficient stock management and packaging.
• Ensure accurate billing, cash handling, POS operations and delivery orders.
• Ensure all the smallware and equipments are well maintained.

6. Compliance & Safety:

• Ensure adherence to company policies, food safety, and legal regulations.
• Implement security measures for cash and store assets.
• Conduct routine health and safety checks.
• Timely highlighting the issues to the management.

7. Customer Satisfaction & Problem Solving:

• Oversee customer service and ensure the highest standards of satisfaction.
• Address customer concerns promptly and implement solutions to resolve issues.

Job Requirements

• Education: Diploma/Bachelor's/Masters degree in Hotel/Hospitality Management and Business Administration, Retail Management, Marketing, or a related field.
• Experience: 6-10 years of experience in retail operations, with expertise in QSR, luxury brands, or International Brand Franchise management.
• Experience of working in outlet store environments.
• A strong drive to deliver results, analytical thinking, and problem-solving abilities.
• Strong leadership, negotiation, and stakeholder management skills.
• Excellent communication and interpersonal skills, with the ability to lead diverse teams effectively.
• Ability to work in a fast-paced, high-growth environment and drive business scalability

Additional Desired Skills:

• Customer-Centric: Strong focus on delivering exceptional customer service and ensuring a premium shopping experience.
• Pre-Season and In-Season reporting required for business analysis, decision-making, and strategy development.
• Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook.

General Requirements:

• Health Screening as per the FSSAI guidelines.
• FOSTAC/HACCP and Food Safety Training.
• POSH Training.
• Training and Development
• Attendance and Punctuality
• Employee Grievance Procedure.
• Non - Disclosure Agreement.
• Mandatory Statutory Compliance Pertaining to Outlet Operations.
• Employee Engagement/Motivational program.
• Human Resources Policy manual.
• Waste Management, Inventory control.
• Maintaining professional behavior.
• Personal grooming,
• Workplace decorum.

Note: With the change in position, the roles, responsibilities, and other requirements will change accordingly.