Outlet Manager

Novotel Hotels; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Novotel Hotels in Pune is hiring a Restaurant Outlet Manager to lead day-to-day restaurant operations and uphold five-star service standards. You will supervise the service team, coordinate with kitchen and other departments, and drive guest engagement to enhance revenue.

The role demands 3–5 years in luxury F&B, 1–2 years in a supervisory capacity, and strong leadership, communication, and problem-solving skills. Apply to join a premier hospitality brand known for excellence.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management or related field.
• 3–5 years of experience in Food & Beverage Service operations, preferably in luxury or five-star hotel environment.
• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
• Strong problem-solving and decision-making capabilities.
• Proficiency in POS systems, Microsoft Office, and restaurant management software.
• Ability to work under pressure and manage multiple priorities effectively.

Responsibilities

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
• Assist in preparing duty rosters, performance evaluations, and training plans for team members.

Skills

Leadership

Team management

Communication

Guest relations

Problem-solving

multitasking

Education

Bachelor's Degree or Diploma in Hotel Management

Tools

POS systems

Restaurant management software

Microsoft Office

Job description

Job Description

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
• Assist in preparing duty rosters, performance evaluations, and training plans for team members.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
• Strong problem-solving and decision-making capabilities.
• Proficiency in POS systems, Microsoft Office, and restaurant management software.
• Ability to work under pressure and manage multiple priorities effectively.